Technical Solutions Specialist, Payments

euna; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Euna Solutions is seeking an experienced Solutions Engineer to drive payment integrations for public sector clients. You will gather technical requirements, translate them into clear configurations, and guide cross-functional teams through implementation.

You’ll collaborate with product, engineering, and customer success to ensure high-quality, scalable solutions while managing risks and timelines. Excellent communication and client-facing skills are essential.

Qualifications

• 3+ years of experience in Solutions Engineering or technical consulting in customer-facing roles.
• Experience with REST/SOAP APIs, XML, JSON, and SQL.
• Ability to translate complex tech problems for non-technical stakeholders.
• Experience applying AI technologies to design or optimize solutions.

Responsibilities

• Gather and document technical specifications for client integrations.
• Collaborate with implementation managers and cross-functional teams to deliver payment solutions.
• Lead technical discussions, identify risks, and translate business needs into user stories.

Skills

Solutions engineering

Technical consulting

REST APIs

SOAP APIs

XML

JSON

SQL

Git workflows

Distributed systems

Public speaking

Cross-functional collaboration

AI technologies

Tools

Git

Job description

Overview

The Opportunity: This is an amazing opportunity to be part of a high performing Payments team that’s making public sector easier, smarter, and more transparent.

The successful candidate will be responsible for gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with implementation managers and other cross-functional teams, including sales, product management, engineering, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. This role combines technical expertise, creative problem-solving, and excellent communication skills.

What You’ll Do

• Technical Discovery: Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms.
• Identify and escalate potential risks pertaining to integrations, timelines, or product functionality during the implementation to the Implementation Manager.
• Translate business problems into actionable user stories for development teams.

Implementation & Configuration

• Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
• Deliver high-quality solutions that meet initial requirements and core product functionality.
• Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing.

Technical Subject Matter Expert

• Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams.
• Provide guidance on integrations, product functionality, and risk escalation during projects.
• Lead technical status calls with clients and report back status, risks, and next steps to the project team.

Innovation & Collaboration

• Work with peers to establish best practices and execute technical improvements.
• Deliver proofs of concept and pilots to demonstrate platform value.
• Prepare for project retros to share learnings and successful course corrections.

Quality & Customer Success

• Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
• Maintain deadlines and quality standards across multiple active projects.
• Track accurate time on tasks for billing utilization rate reporting.

Who You Are

• Minimum 3 years’ experience in Solutions Engineering or technical consulting roles, with demonstrable success working in customer-facing roles.
• Experience with REST/SOAP APIs, XML, JSON, and SQL; familiarity with Git workflows and distributed systems.
• Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.
• Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions.
• Comfortable with public speaking and client interactions.
• Experience collaborating with product teams on new feature development and implementation.
• Understanding financial models and principles is a plus.

Core Competencies

• Requirements gathering and analysis
• Technical problem-solving and creative thinking
• Excellent written and verbal communication skills with experience working with remote teams
• Self-driven learner and contributor to enablement materials

Location

This position will be hybrid with 3 days per week in our Atlanta, GA office.

About Euna Solutions

Euna Solutions is a leading provider of cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Euna Solutions supports more than 3,400 organizations across North America and is recognized on Government Technology’s GovTech 100 list. To learn more, visit our website and careers page.

Please visit our website for more information about our careers and LinkedIn page for updates.