Technical Solutions Specialist - Flow Control

RHI Magnesita N.V.; Brewster Heights (NY); Remote; USD 90,000 - 150,000; Full time

Job summary

RHI Magnesita N.V. is seeking a Technical Solutions Specialist - Flow Control to serve as a trusted technical advisor for customers, sales teams, R&D, operations, and product management. This remote role emphasizes problem solving and collaboration across North America.

You will travel up to 50% across the United States and Canada, conduct plant visits, develop refractory concepts, and support product development initiatives while delivering measurable value to customers.

Qualifications

• 3–5 years in steel, refractory, metals, or heavy manufacturing.
• Direct steelmaking/refractory experience required or strongly preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder influence.
• Willingness to travel up to 50% across the US and Canada.

Responsibilities

• Identify challenges with customers and implement refractory/process improvements.
• Conduct plant visits, evaluations, start-up support, and performance assessments.
• Troubleshoot issues and develop practical customer-focused solutions.
• Serve as liaison between customers, sales, operations, and R&D.
• Lead technical discussions, present findings, and suggest improvements.
• Monitor product trials, collect data, and prepare technical reports.
• Provide technical training to internal teams and customers.
• Support product development by identifying market needs and opportunities.
• Analyze competitors and market trends to shape strategy.

Skills

Steel industry

Refractory applications

Continuous casting

Analytical skills

Customer-facing

Travel up to 50%

Tools

MS Office

Job description

Fully Remote

Are you passionate about solving complex technical challenges and helping customers improve performance in demanding industrial environments? As a Technical Solutions Specialist - Flow Control, you will serve as a trusted technical advisor supporting customers, sales teams, R&D, operations, and product management. This highly visible role combines technical problem-solving, customer engagement, product development support, and market intelligence to deliver innovative solutions and measurable value across the steelmaking industry.

This is a remote position, with a preference for candidates located in the Southeast United States, and requires up to 50% travel throughout the United States and Canada. You'll work closely with customers onsite and remotely to optimize operational performance, solve complex process challenges, and support the successful application of flow control and refractory products.

This role reports to the Head of Flow Control, U.S. & Canada and offers the opportunity to make a direct impact on customer success, product innovation, and business growth across North America.

What You'll Do

• Partner with customers to identify challenges and implement refractory and metallurgical process improvements.
• Conduct plant visits, technical evaluations, start-up support, and performance assessments of flow control and refractory systems.
• Troubleshoot process and product performance issues and develop practical, customer-focused solutions.
• Serve as a technical liaison between customers, sales, operations, product management, and R&D teams.
• Develop customer-specific refractory concepts and system solutions that improve operational outcomes.
• Lead technical discussions with customers, present findings, and recommend opportunities to improve performance and reliability.
• Monitor and support product trials, collect performance data, analyze results, and prepare technical reports.
• Provide technical training to internal teams and customer personnel on product installation, application, and best practices.
• Support product development initiatives by identifying market needs, customer challenges, and opportunities for innovation.
• Analyze competitive products, technologies, and market trends to help shape business strategy and product development priorities.
• Support claim investigations, non-conformance processes, and continuous improvement initiatives across the product portfolio.

What You Bring

• 3-5 years of experience in the steel, refractory, metals, or heavy manufacturing industries; extensive industry experience is strongly preferred.
• Direct experience in steelmaking, continuous casting, refractory applications, or related industrial processes is required.
• Experience with continuous casting processes is preferred, particularly involving isostatic refractories, tundish refractories, and stir plugs.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify practical solutions.
• Ability to work independently while collaborating effectively across multiple functions and locations.
• Strong customer-facing communication, presentation, and relationship-building skills.
• Demonstrated ability to influence stakeholders and drive projects to successful completion.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Ability to create professional technical reports and communicate findings clearly to both technical and non-technical audiences.
• Willingness and ability to travel up to 50% throughout the United States and Canada.
• Frequent travel throughout the United States and Canada.
• Combination of remote office work and onsite customer support in heavy industrial manufacturing environments.
• Ability to wear required PPE and work safely within active industrial facilities.
• Occasional lifting of up to 50 pounds.

Who We Are

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.

Our North American team helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.

With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.

Come get fired up with our North American team!

If you're a technically driven professional who enjoys solving customer challenges, working directly with industrial operations, and delivering solutions that create measurable customer value, we'd love to hear from you. Join RHI Magnesita and help shape the future of flow control solutions across North America.