Technical Solutions Manager

Coreweave; New York (NY); On-site; USD 185,000 - 215,000; Full time

Benefits offered by this job

100% medical, dental, and vision insurance

401(k) with generous employer match

Flexible PTO

Job summary

Coreweave is looking for a Technical Solutions Manager to join their Customer Experience organization in New York. This role focuses on educating clients about Coreweave’s GPU infrastructure and ensuring seamless integration of services.

The ideal candidate has over 5 years of experience in technical program management with a strong proficiency in AI/ML applications and cloud infrastructure. Coreweave offers a comprehensive benefits package including 100% medical coverage and a 401(k) match.

Qualifications

• 5+ years of experience in technical program management, customer success management, or professional services delivery management.
• Proven track record of managing projects with visibility to senior stakeholders.
• Experience in a leadership-style organization focused on enablement and communication.

Responsibilities

• Lead technical customer relationships to ensure successful adoption.
• Define and document customer technical requirements for AI/ML.
• Oversee execution of complex programs and manage risks.

Skills

Technical program management

Customer success management

Cloud infrastructure

AI/ML applications

Strong communication skills

Education

B.S. in Computer Science or equivalent

Tools

Kubernetes

GPU compute

High-performance computing

Job description

What You’ll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high‑performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role:

We are seeking a remarkable Technical Solutions Manager who shares our passion and has a deep understanding of GPU infrastructure & AI applications to join our CX Organization. The team is responsible for educating prospective customers on the technical value of CoreWeave, designing and defining customer deliverables and integration points, onboarding and enabling customers, and ensuring the successful ongoing operations of CoreWeave within customer environments.

In this role, you will:

• Lead Strategic Customer Relationships: Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
• Define Customer Requirements: Collaborate with customers and partners to define technical requirements that meet the customer's needs for AI/ML.
• Drive End‑to‑End Program Execution: Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
• Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering, influencing product direction.
• Foster Collaboration: Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.
• Build Strong Relationships: Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support.
• Proactively Manage Risks: Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.
• Measure Success: Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness.
• Drive Improvements: Identify and address inefficiencies to enhance operational speed and quality outcomes.

Who You Are:

• B.S. in Computer Science or a related technical discipline, or equivalent experience.
• 5+ years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications.
• Strong communication skills through both long‑form documents and short‑form/asynchronous communications with internal and external stakeholders.
• Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long‑running, complex projects with visibility to senior stakeholders.
• Experience with multiple staples of leadership, with the ability to work in a bottom‑up leadership‑style organization that focuses on enablement, communication, organization, and inspiration over task management.
• Demonstrated experience with proactive self‑management, with examples of recognizing when to seek help and is willing to ask for it in a timely manner within a safe environment.
• Experience with client management within a cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high‑performance computing.

Base Salary Range:

The base salary range for this role is $185,000 to $215,000. The starting salary will be determined based on job‑related knowledge, skills, experience, and market location. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program.

What We Offer

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US‑based offerings; for roles in other locations, benefits vary and are shared during the hiring process.

• Medical, dental, and vision insurance – 100% paid for by CoreWeave.
• Company‑paid Life Insurance.
• Voluntary supplemental life insurance.
• Short and long‑term disability insurance.
• Flexible Spending Account.
• Health Savings Account.
• Tuition Reimbursement.
• Ability to Participate in Employee Stock Purchase Program (ESPP).
• Mental Wellness Benefits through Spring Health.
• Family‑Forming support provided by Carrot.
• Paid Parental Leave.
• Flexible, full‑service childcare support with Kinside.
• 401(k) with a generous employer match.
• Flexible PTO.
• Catered lunch each day in our office and data center locations.
• A casual work environment.
• A work culture focused on innovative disruption.

California Applicants

California Consumer Privacy Act.

Equal Opportunity & Accommodations

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [e-mail].

Export Control Compliance

This position requires access to export‑controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export‑controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.