Technical Solutions Engineer Manager, Infrastructure, Compute, Google Cloud

Google LLC; Kirkland (WA); On-site; USD 176,000 - 256,000; Full time

Job summary

Google LLC in Kirkland, WA is seeking a Technical Solutions Engineer Manager to lead a customer-facing team within Google Cloud Infrastructure. You’ll guide strategic priorities, coach engineers, and drive resolution of complex technical issues across web, data, and systems domains.

The role emphasizes cross-functional collaboration, scalable incident handling, and advocacy for customers to shape product improvements and support processes, with a focus on delivering enterprise-grade cloud

Qualifications

• 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues.
• 3 years of experience managing a technical, customer-facing team.
• Experience with Web Tech, Data/Big Data, Systems Admin, Kubernetes, Oracle, or SAP.

Responsibilities

• Lead a team of individuals; set and communicate individual and team priorities that support organizational goals.
• Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
• File issue reports against product, documentation and procedures by documenting desired behavior and/or steps to reproduce, and driving bugs to resolution.
• Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
• Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging data infrastructure or existing data models.

Skills

Team leadership

Stakeholder communication

Issue tracking

Data analysis (SQL/Python)

Education

Bachelor's degree or equivalent practical experience

Tools

SQL

R

Python

Job description

Technical Solutions Engineer Manager, Infrastructure, Compute, Google Cloud

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info_outline

info_outline X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 3 years of experience managing a technical, customer-facing team.
• Experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP.

Preferred qualifications:

• Experience with Cloud Accelerators troubleshooting (GPU, TPU, etc.).
• Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or operating systems.
• Experience managing Enterprise customer relationships and advocating for issues or needs.
• Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
• Excellent judgment, strategic thinking, and creative problem-solving skills.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers manage customer challenges in addition to providing level two support to our other Support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You'll help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers manage customer challenges in addition to providing level two support to our other Support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You'll help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google .

• Lead a team of individuals; set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
• File issue reports against product, documentation and procedures by documenting desired behavior and/or steps to reproduce, and driving bugs to resolution.
• Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
• Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
• Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.