Technical Solutions Engineer

Epic; South Bend (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Four-week sabbatical after five years

Job summary

Epic is looking for a Technical Solutions Engineer based in Madison, WI, who will work on impactful software affecting millions of patients worldwide. The role involves diagnosing complex problems and collaborating with customers to implement solutions.

Candidates should possess a bachelor’s degree, have a history of academic excellence or professional success, and be eligible to work in the U.S. without visa sponsorship. Epic offers comprehensive benefits, relocation assistance, and opportunities for growth.

Qualifications

• A history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• COVID‑19 vaccination required.

Responsibilities

• Diagnose complex problems and implement solutions across multiple locations.
• Collaborate effectively with customer counterparts.

Skills

Problem-solving

Customer engagement

Technical expertise

Education

Bachelor’s degree or greater

Job description

Position is based at the campus in Madison, WI and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Problem‑solving with a purpose

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients worldwide. Alongside customer counterparts, you’ll tackle mission‑critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Test the limits of your brain for the most innovative health systems on the planet

The top‑ranked health systems in U.S. News and World Report are Epic customers. Our community includes major systems such as the Mayo Clinic, Johns Hopkins, Cleveland Clinic, Kaiser Permanente, and leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more.

Live affordably in a city known for its rising tech talent

Epic is located just outside Madison, Wisconsin, the second fastest‑growing market for tech talent in the United States and the home of the state capital and the University of Wisconsin.

More than just important work

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant‑quality but cost only a few dollars, and they’re prepared by a team of kitchen talent from restaurants around the country. After five years here, you’ll earn a four‑week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Benefits

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit‑based compensation will reflect the impact your work has on the company and our customers. You’ll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride.

Qualifications

• Bachelor’s degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

EEO Statement

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.