Technical Solutions Engineer

ZipRecruiter; Pittsburgh (Allegheny County); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Solutions Engineer to connect sales and technical teams, ensuring client satisfaction through effective communication and technical expertise. This role offers the chance to lead technical discovery, develop solutions, and collaborate across departments, all while working remotely. With a focus on customer success and a commitment to innovation, you will play a vital role in delivering exceptional IT services. Join a dynamic team that values collaboration, trust, and forward-thinking, providing you with opportunities for professional growth and development in a supportive environment.

Benefits

100% remote position

Paid time off including holidays

Bonus potential

Flexible medical, dental, and vision benefits

401(k) with employer match

Full reimbursement for professional certification

Qualifications

• 3+ years in a Sales Engineering or Solutions Architect role within IT services.
• Professional certifications such as VMware VCP or Microsoft Azure are preferred.

Responsibilities

• Lead technical discovery and solution development across regional opportunities.
• Collaborate with Sales Executives and cross-functional teams for solution alignment.

Skills

Sales Engineering

Solutions Architecture

Networking

Cybersecurity

Communication Skills

Problem Solving

Customer Focus

Education

Professional-level certifications

Tools

Microsoft 365

HaloPSA

Salesforce

ConnectWise CPQ

Job description

****Primarily a work-from-home position. Must be eligible to work in the United States. Occasional onsite meetings in the Pittsburgh area may be required.

As a Solutions Engineer at Magna5, you’ll be the technical bridge between our sales, customer success, and service delivery teams in your assigned region. You'll engage directly with clients throughout the sales process—making this a highly customer-facing role that requires professionalism, clear communication, and the ability to represent Magna5's technical excellence with confidence. This position may require occasional travel for client meetings, onsite discoveries, or strategic events within your region.

Responsibilities:

Presales Solution Design

• Lead technical discovery and managed solution development across assigned regional opportunities.
• Own the technical validation of managed services quotes and proposals.
• Create professional services Statements of Work (SOWs).
• Collaborate with procurement teams to generate and validate technical Bills of Materials (BoMs).
• Participate in and lead technical presentations, demonstrations, and strategic discussions with customers.

Cross-Functional Collaboration

• Partner with Sales Executives on new business, renewals, and expansion opportunities.
• Collaborate with Procurement, Service Delivery, Regional Leadership, and Product teams to ensure solution feasibility and alignment.
• Support RFP and proposal processes through technical validation and documentation.

Process Ownership

• Maintain alignment with SE SLAs, ensuring timely responses and high-quality deliverables.
• Execute regional SE engagement workflows and internal delivery handoffs.
• Leverage Microsoft 365, HaloPSA, Salesforce, and ConnectWise CPQ for quoting and documentation.

What You Bring to the Team

3+ years in a Sales Engineering, Solutions Architect, or similar pre-sales technical role within an MSP or IT services environment. Well-rounded experience across technologies including:

• Windows on-premises systems
• Networking and cybersecurity
• Microsoft 365 / Entra ID
• Backup and disaster recovery
• Public and private cloud infrastructure
• Strong communication and presentation skills with the ability to translate technical details into business value.
• Proven ability to manage multiple opportunities and work cross-functionally.
• High attention to detail, strong problem-solving ability, and a customer-focused mindset.

Qualifications

Professional-level certifications such as:

• VMware VCP (Data Center Virtualization or equivalent)
• Microsoft 365 (MS-102)
• Microsoft Azure (AZ-305)
• Cisco CCNP or equivalent
• CISSP
• Palo Alto PCNSE
• Fortinet NSE4
• Commvault Certified Professional
• Dell or HPE storage/server certifications (ASE, ATP, etc.)
• Familiarity with: HaloPSA, ConnectWise CPQ, Microsoft 365 suite, and Salesforce CRM
• Experience with structured RFP processes and solution qualification

Work Perks

• 100% remote position
• Paid time off including paid holidays and floating holidays.
• Bonus potential based on individual and company performance.
• Highly competitive and flexible medical, dental, and vision benefits plans.
• 401(k) with employer match.
• Tailored Life and insurance plans.
• Full reimbursement for approved professional certification and career enriching opportunities.

Magna5 Values

• Win Together– We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
• Respond Fast– When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
• Earn Trust– We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
• Stay Transparent– No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
• Think Ahead– “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.