Technical Solutions Engineer

Epic

Olympia (WA)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

Merit-based compensation and bonuses

Annual sabbatical after five years

Job summary

A leading health technology company is seeking a Technical Solutions Engineer, based in Madison, WI. This role involves solving complex software problems impacting healthcare for over 305 million patients globally. The ideal candidate should have a Bachelor's degree and a strong academic or professional record. Responsibilities include diagnosing issues, implementing solutions, and occasional travel. Comprehensive benefits and a supportive work environment are provided. Relocation assistance is available.

Qualifications

Proven history of academic excellence or professional success.
Willingness to travel occasionally to customer locations.
Must be eligible to work in the U.S. without visa sponsorship.

Responsibilities

Diagnose software problems and identify solutions.
Implement solutions across multiple locations and stakeholders.
Work with customers on complex technical issues.

Skills

Problem-solving

Technical expertise

Customer engagement

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Problem-solving with a purpose.

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Test the limits of your brain for the most innovative health systems on the planet.

The top-ranked health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work.

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.