Technical Solutions Engineer

Epic; Corona (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual raises

Bonuses

Stock grants

Four-week sabbatical after five years of service

Job summary

Epic is seeking a Technical Solutions Engineer to join their team at their Madison, WI campus. This role will involve diagnosing and solving complex software issues impacting over 305 million patients worldwide. The candidate will work closely with customers and manage multiple stakeholder implementations.

Qualifications include a Bachelor’s degree, a history of professional success, and a willingness to travel. Epic offers comprehensive benefits and relocation assistance for candidates willing to move to Madison, WI.

Qualifications

• A strong academic record or professional success.
• Willingness to travel to customer locations.
• Eligible to work in the U.S. without visa sponsorship.

Responsibilities

• Diagnose problems and identify solutions for clients.
• Manage implementation across multiple locations.
• Tackle complex technical issues beyond basic fixes.

Skills

Technical problem-solving

Software implementation

Customer service

Travel readiness

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.