Technical Solutions Engineer

Epic; Auburn (ME); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises

Bonuses

Stock grants

Job summary

Epic is seeking a Technical Solutions Engineer to work on software impacting 305 million patients worldwide. The role involves diagnosing problems, identifying solutions, and managing implementations across multiple locations.

The ideal candidate will have a Bachelor's degree, exceptional problem-solving skills, and the ability to coordinate with various stakeholders. Relocation assistance to Madison, WI is provided, alongside comprehensive benefits and a focus on professional growth.

Qualifications

• Bachelor's degree or greater.
• History of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligibility to work in the U.S. without visa sponsorship.

Responsibilities

• Diagnose problem conditions in Epic software.
• Identify and validate solution options.
• Manage implementation of solutions, including coordination of multiple stakeholders.
• Travel occasionally to customer locations as needed.

Skills

Diagnosing software issues

Identifying and validating solutions

Stakeholder coordination

Willingness to travel

Education

Bachelor’s degree or greater

Job description

Location & Relocation

This position is based at our campus in Madison, WI, and requires relocation to the area. The company provides financial relocation assistance.

Overview

As a Technical Solutions Engineer at Epic, you will work on software that impacts 305 million patients worldwide. You will tackle mission‑critical and complex problems, diagnosing issues, identifying solutions, and managing their implementation across multiple locations and stakeholders.

Responsibilities

• Diagnose problem conditions in Epic software.
• Identify and validate solution options.
• Manage implementation of solutions, including coordination of multiple stakeholders.
• Travel occasionally to customer locations as needed.

Qualifications

• Bachelor’s degree or greater.
• History of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligibility to work in the U.S. without visa sponsorship.
• Relocation to Madison, WI area (reimbursed).
• COVID‑19 vaccination required.

Benefits

The role offers comprehensive benefits, annual raises, bonuses, and stock grants. The company places a strong emphasis on health, wellness, and professional growth.

Equal Opportunity Employer

As an Equal Opportunity Employer, our inclusive teams design software that supports the delivery of quality care for all patients. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.