Technical Solution Engineer (Salesforce)

AgentSync, Inc.; North Carolina; Remote; USD 110,000 - 160,000; Full time

Job summary

An innovative firm is seeking a Technical Solutions Engineer to design and implement scalable solutions using Salesforce. This role is pivotal in enhancing customer satisfaction and product success within the insurance industry. You will engage with clients to understand their needs, collaborate with product teams, and leverage your technical expertise to deliver high-quality solutions. As the company expands, you will have opportunities for career growth and leadership. Join a forward-thinking team dedicated to transforming the insurance landscape through automation and smart technology.

Benefits

100% Company Paid Healthcare Insurance

Unlimited PTO

11 Paid Holidays

12 Weeks Paid Parental Leave

$4,000 Return to Work Childcare Stipend

401(k) Retirement Savings Plan

Annual Bonus

Equity Program

Qualifications

• 5+ years of Salesforce development experience with strong technical skills.
• Proven track record in designing Salesforce integrations and solutions.

Responsibilities

• Develop and document technical solutions for customer requirements.
• Collaborate with customers and stakeholders to deliver effective solutions.

Skills

Salesforce Development

Apex

Visualforce

Lightning Web Components (LWC)

Salesforce APIs

SOQL

SQL

Agile Methodologies

Problem-Solving Skills

Communication Skills

Education

Salesforce Platform Developer I Certification

Salesforce Platform Developer II or Application Architect Certification

Tools

MuleSoft

Informatica

Dell Boomi

Git

Job description

Technical Solution Engineer (Salesforce)

AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

Overview

We are looking for a Technical Solutions Engineer to design scalable solutions that meet customer needs and align with our product capabilities. In this role, you’ll have a direct impact on customer satisfaction and product success, working with a variety of technologies, including Salesforce, to deliver innovative solutions for the insurance industry.

As our company grows, this position offers exciting opportunities for career development and leadership. You’ll balance customer requirements with technical limitations, collaborate with stakeholders, and drive product improvements. If you’re looking to grow within a dynamic environment and make a meaningful impact, this role is for you.

Location:

This position may be based in our Denver, CO office or remotely from one of the following states: DC, FL, GA, IL, IN, KS, MA, MD, MO, NC, NV, OH, OR, TX, UT, & VA.

What you’ll do:

1. Solution Design: Develop and document technical solutions that align with our product capabilities and customer requirements, ensuring a seamless integration and optimal performance.
2. Customer Collaboration: Engage with customers to understand their business challenges and objectives, translating these into effective technical solutions using our product.
3. Product Alignment: Work closely with product teams to ensure proposed solutions fit within the product’s framework and contribute to its ongoing improvement.
4. Technical Expertise: Leverage your knowledge of the insurance industry and your technical expertise with the Salesforce platform to provide insights and recommendations that enhance our product’s value to customers.
5. Implementation Support: Assist in the deployment of technical solutions, ensuring they meet the defined requirements and deliver expected outcomes. This includes both hands-on development and overseeing and supporting engineers on your project(s).
6. Documentation: Create comprehensive technical documentation for solutions, ensuring clarity and usability for both customers and internal teams.
7. Stakeholder Communication: Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders, fostering strong relationships and ensuring project alignment.
8. Solution Quality Ownership: Ensure delivered solutions are high-quality, and cost-effective, addressing customer needs while minimizing total cost of ownership and resolving any post-launch issues efficiently.

Qualifications:

1. Experience :
2. 5+ years of hands-on Salesforce development experience building solutions, using Apex, Visualforce, Lightning Web Components (LWC) , and Salesforce APIs .
3. Proven experience in designing and implementing Salesforce integrations with third-party systems.
4. Strong understanding of Salesforce architecture , data modeling , and best practices for scalable solutions.
5. Technical Skills :
6. Salesforce Certifications : Salesforce Platform Developer I (required), Salesforce Platform Developer II or Application Architect (preferred).
7. Proficiency in SOQL and SQL for querying Salesforce and external databases.
8. Experience using integration middleware tools like MuleSoft , Informatica , or Dell Boomi .
9. Strong understanding of Salesforce Governor Limits and how to design around them.
10. Development Methodologies :
11. Experience working in Agile environments , participating in sprints, creating user stories, and maintaining backlogs .
12. Familiarity with CI/CD processes, Git version control, and automated deployment tools for Salesforce.
13. Problem-Solving Skills :
14. Proven track record of successfully solving complex technical challenges, performing root cause analysis , and identifying and implementing effective solutions.
15. Communication and Collaboration :
16. Strong interpersonal skills, capable of explaining complex technical concepts to both technical and non-technical stakeholders.
17. Excellent written and verbal communication skills, with the ability to create and deliver presentations to different audiences.
18. Preferred Qualifications :
19. Domain Knowledge : Experience in insurtech , financial services , or other relevant industries.
20. Familiarity with Einstein Analytics , Salesforce Communities , and other advanced Salesforce features.
21. Experience with Testing Frameworks : Proficient in using Salesforce testing frameworks, including test classes and assertions, to ensure robust and scalable code.
22. Skilled in designing and documenting technical solutions.
23. Strong problem-solving and analytical abilities.
24. Exceptional interpersonal skills and ability to collaborate effectively with cross-functional teams and customers.
25. Highly organized with the ability to manage complexity and navigate ambiguity effectively.
26. A strong track record of problem solving and a “roll up your sleeves” mentality.

At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

About us:

AgentSync builds modern insurance infrastructure that connects carriers, agencies, MGAs, and producers. With customer-centric design, seamless APIs, automation, and unparalleled service, AgentSync’s solutions provide data intelligence and streamlined onboarding and compliance management processes that reduce costs, increase efficiency, and get producers ready to sell in hours instead of weeks. Founded in 2018 by Niranjan “Niji” Sabharwal and Jenn Knight, and headquartered in Denver, Colorado, AgentSync has been recognized as one of Denver’s Best Places to Work, a Forbes Magazine Cloud 100 Rising Star, and as an Insurtech Insights Future 50 winner, and was ranked 65th in Forbes – America’s Best Startup Employers 2023.

In accordance with Colorado law, the following represents AgentSync’s reasonable estimate of the range of possible compensation for this role, if hired in Colorado.

Denver/Boulder Metro

$110k - $160k + Annual Bonus

Additionally, this role is eligible to participate in AgentSync’s equity program.

100% Company Paid Healthcare Insurance (for you and dependents)

• Medical
• Vision
• 401(k) retirement savings plan

Other Benefits

• Unlimited PTO
• 11 paid holidays per year
• 12 weeks 100% paid parental leave and $4,000 return to work childcare stipend

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @ agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).

We are not able to consider candidates that will require a work visa now or in the future.