Technical Services Specialist

SCHLUTER SYSTEMS L.P.; City of Plattsburgh (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

10 Paid Holidays

Medical, Dental, Vision Insurance

Guaranteed Biannual Bonuses

401k with Company Match

Company Paid Life Insurance

Annual Raises

Room for Advancement

Job summary

Schluter Systems L.P. is seeking a Technical Services Specialist in Plattsburgh, NY to manage data entry for case and warranty information and to support product inquiries. You will learn product lines and work with Sales, Marketing, Education teams to provide technical responses.

You will maintain multiple databases, draft updates, and participate in process improvements, with opportunities for training and professional growth.

Qualifications

• General computer skills including email, Word, Excel, PowerPoint.
• Works well in a team environment as well as individually.
• Basic understanding of electrical concepts.
• Motivated self-starter.
• Detail-oriented with strong organizational skills.
• Strong communication skills, written and verbal.
• College degree or equivalent work experience preferred.
• Tile Installer / Construction - at least five years’ experience preferred.
• Project Management experience desired.

Responsibilities

• Enter case information and warranty data accurately.
• Maintain multiple warranty databases for products.
• Learn product lines and applications.
• Receive and validate technical inquiries; respond with team support as needed.
• Draft TINA database entries for common questions and updates.
• Maintain administrative files with deadlines and schedules of projects.
• Participate in development/improvement of Technical Services processes.
• Participate in Schluter business development projects.
• Participate in training as required.

Skills

Computer skills

Team player

Electrical concepts

Self-starter

Detail oriented

Communication skills

Project management

Education

College degree or equivalent work experience

Tools

Microsoft Office

Databases

Job description

Description

The scope and responsibilities of the Technical Services Specialist encompass the following:

Technical Services Department

• Responsible for data entry of case information
• Responsible for data entry of warranty information
• Maintain multiple warranty databases for products
• Data entry for multiple associated databases (TINA, Maximizer, etc.)
• Learn product lines and product applications
• Receive and validate technical inquiries from Sales, Marketing, and Education Teams
• Respond to technical inquiries, with assistance from Technical Services Team, Product Development Team, Product Management, and/or Director of Technical Services when required
• Draft TINA Database entries for common questions and technical updates
• Maintain administrative files with respect to deadlines and schedules of projects and activities
• Participate in development of new, and improvement of existing, Technical Services processes
• Participate in Schluter business development projects, as required
• Participate in training as required (receiving and providing)
• Special projects, as requested by management

Laboratory Related Responsibilities

• Participate / execute laboratory testing in accordance with industry standards or as required by “custom” testing
• Evaluate testing data and provide reports based on results
• Work with Lab personnel and in laboratory to maintain DITRA-HEAT test equipment
• Special projects, as requested by management

Requirements

• General computer skills – Email, Microsoft Office (Word, Excel, Power Point), databases
• Works well in a team environment as well as individually
• Basic understanding of electrical concepts
• Motivated self-starter
• Detail-oriented with strong organizational skills
• Strong communication skills, written and verbal
• College degree or equivalent work experience preferred
• Tile Installer / Construction - at least five years’ experience preferred
• Project Management experience desired

COMPANY BENEFITS

• Generous PTO
• 10 Paid Holidays
• Medical, Dental, Vision Insurance
• Guaranteed Biannual Bonuses
• 401k with Company Match
• Company Paid Life Insurance
• Annual Raises
• Room for Advancement

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products-- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.

Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law.