Manufacturing Services Manager- Quality & Shipping (Engineering Degree Required)

MITER Brands; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading window and door manufacturer in Phoenix is seeking a Quality Manager to oversee quality assurance processes, lead teams, and enhance manufacturing standards. The role requires a Bachelor's Degree in Engineering, alongside 4-6 years of relevant experience in quality inspections and process improvements. Our comprehensive benefits package includes health coverage, 401k, paid time off, and more.

Benefits

401k retirement plan with company match

Paid time off (PTO)

Dental insurance

Vision insurance

Qualifications

• 4-6 years of experience in manufacturing processes and/or production engineering.
• Practical knowledge of Quality Inspection/Auditing Processes.
• Ability to retrieve, format and analyze data for problem solving.

Responsibilities

• Provide daily leadership to Quality Managers and ensure QMS compliance.
• Manage the Corrective Action / Preventative Action (CAPA) process.
• Establish and maintain the MI Calibration System for Quality and Manufacturing teams.

Skills

Quality Inspection/Auditing

Root Cause Analysis

Process Improvement Tools

Customer Focus

MS Excel

Analytical Skills

Education

Bachelor’s Degree in Engineering or related field

Job description

Overview

MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI, is one of the nation’s largest suppliers of vinyl windows and patio doors, with plants across the country.

Responsibilities

• Provide daily direction, leadership and mentoring to Quality Managers by ensuring that all quality team members have a crystal-clear understanding of their job functions as well as the QMS program requirements and the associated tests and procedures.
• Owns the Corrective Action / Preventative Action (CAPA) process within their assigned plant. Manage the weekly CAPA meeting and shepherd active CAPA’s through root cause analysis, corrective action/preventative action and implementation.
• Primary QC point of contact for supply chain partner non-conformances and discrepancy resolution.
• Manage and execute in-plant QC Test Wall activities including pre-scheduled monthly product fabrication and inspection, first articles inspections and changes to supplies/parts/components.
• Review all site-specific Quality Assurance Reports (QARs) and ensure QAR program compliance with the schedule of activities.
• Collaborate on creating and deploying manufacturing/production-focused training content.
• Review PCNs/ECNs and respond to manufacturing, supply chain or quality-related questions or concerns.
• Serve as the primary point of contact for outside quality-related inspection requests from agencies such as AAMA, ALI, EPA, NAMI and NFRC.
• Establish and maintain the MI Calibration System for Quality and Manufacturing teams.
• Represent the organization at job sites for critical field testing, product application discrepancies and customer concerns related to manufacturing processes and quality procedures.
• Contribute to development, application and continuous improvement of the quality manual, supporting procedures, QPCNs and QCNs, and the tools and technologies used by Quality Team members.
• Collaborate with Industrial Engineers and Continuous Improvement Managers/Leads to generate, evaluate, and recommend ideas to enhance quality or improve efficiency.
• Identify, gather, process and interpret quality and productivity data for root cause analysis, problem solving and opportunity identification.
• Coordinate with Product Management and Engineering on new product introductions, product changes and product discontinuations with respect to ECNs and related quality inspection changes.
• Review, analyze and report quality metrics to the plant Director of Quality, plant General Manager and Supervisor.
• Work with shipping clerks and supervisors to optimize logistics and increase shipping department efficiency while reducing costs.
• Provide daily direction, leadership and mentoring to Shipping Supervisors to ensure timely and accurate shipping tasks.
• Collaborate with Production Managers to ensure on-time and first-time correct delivery.
• Implement automation in scheduling processes and elevate processes to better serve customers and the sales team.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Engineering or related field with 4-6 years of experience in manufacturing processes and/or production engineering, or equivalent combination of education and experience.
• Practical knowledge of Quality Inspection/Auditing Processes and Root Cause Analysis.
• Practical knowledge of Process Improvement Tools: Lean, Six Sigma, Value Stream Mapping, Five S, Rapid Prototyping, Reliability and Predictability analysis, etc.
• Understanding of manufacturing process principles, statistics, quality control, and equipment design and operation.
• Ability to retrieve, format and analyze data for problem solving and planning.
• High level of customer focus both internally and externally.
• Ability to interface with individuals with diverse backgrounds at varying levels of the organization.
• Understanding of common manufacturing metrics (e.g., OEE, defect rates).
• Demonstrated ability to lead others and manage multiple projects simultaneously.
• Proficiency in MS Office applications, with strong expertise in MS Excel.
• Strong presentation and analytical skills with the ability to handle multiple assignments; capable of conflict resolution.
• Excellent written and verbal communication; able to present arguments and support conclusions with data; professional but willing to question strategy.
• Ability to work flexible hours; second shift may be required from time to time.
• Ability to travel as needed, approximately once per month, with variability.

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries, is an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.