Technical Services Manager

Brightpath Associates LLC; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

Brightpath Associates LLC seeks a Technical Service Manager for Crane Technicians to lead a team of crane technicians, coordinate projects, and ensure safety and quality in service delivery. The role includes onsite troubleshooting, mentorship, and collaboration with the Service Manager to optimize resources and margins.

This position requires travel to customer sites, hands-on technical coaching, and strong leadership to drive ongoing improvements in crane maintenance and repair operations.

Qualifications

• Minimum 3 years in a lead or supervisory role.
• Minimum 5 years in overhead crane service.
• College diploma in Electro-Mechanical, Industrial Maintenance, or related field.
• Strong troubleshooting skills with crane systems and components.
• Willingness to travel to customer sites as needed.

Responsibilities

• Act as a coach and mentor for technicians by providing onsite, hands-on training.
• Offer technical guidance during troubleshooting and resolution of complex issues.
• Perform onsite crane service tasks and participate in on-call rotations.
• Assist the Service Manager in assigning technicians to jobs based on skills.
• Ensure work is performed within estimated parameters and preserve gross margin.
• Participate in 1:1 meetings and support disciplinary actions when necessary.
• Maintain customer relationships and support overhead crane service sales.
• Prepare quotations and address inspection deficiencies as required.
• Conduct onsite visits to gather information for quotations and PO progression.
• Prepare scope of work for Mod and upgrade projects.

Skills

Team leadership

Troubleshooting

Client relations

Safety compliance

Technical coaching

Education

College diploma in Electro-Mechanical/Industrial Maintenance

Tools

VFDs

Radio controls

Motor drives

Job description

The Technical Service Manager for Crane Technicians is responsible for overseeing the technical service operations related to crane maintenance, repair, and support. This role involves leading a team of crane technicians, coordinating projects, ensuring compliance with safety regulations, and providing technical expertise to resolve complex issues.

Organization Relationships:

The Technical Service Manager will collaborate with Service Managers, Service Technicians, and fellow Technical Service Managers to ensure efficient service delivery and customer satisfaction within assigned territories all while reporting to the Service Operations Manager.

Responsibilities:

Technical Training and Support:

• Act as a coach and mentor for technicians by providing onsite, hands-on training
• Offer technical guidance and assistance to crane technicians during troubleshooting and resolution of complex issues

Onsite Service and Support:

• Perform onsite crane service tasks, including participation in on-call rotations for emergency situations
• Assist the Service Manager in assigning technicians to appropriate jobs based on their skills
• Ensure that jobs are performed within estimated parameters; coordinate with the Service Manager/Estimator to adjust as needed to preserve Gross Margin

Team Development and Management:

• Participate in 1:1 meetings with the Service Manager, fostering a motivational environment and supporting disciplinary actions when necessary

Customer Relations and Sales Support:

• Maintain customer relationships and address any concerns while supporting the development of Overhead Crane Service sales
• Assist estimators in preparing and submitting quotations and addressing inspection deficiencies as required

Project Management Support (Mod and upgrade):

• Conduct onsite visits to gather information necessary for preparing quotations aligned with company requirements (Gross margin, Terms and Conditions)
• Follow up with customers to secure Purchase Orders (POs), prepare work orders (WOs), and advise technicians on the type and location of work to be performed
• Prepare a scope of work for both the Service Technician and the customer for Mod and upgrade projects

Continuous Improvement and Safety:

• Stay updated on industry trends, best practices, and technological advancements related to crane maintenance and repair
• Support the development and implementation of standardized procedures for efficient and effective service delivery
• Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations and
• company safety policies and procedures
• Maintain a clean and organized work environment, free of potential hazards
• Practice proper ergonomics to prevent strain injuries
• Adhere to office safety procedures, including emergency evacuation routes, fire drills, and building safety protocols
• Report all incidents, accidents, and near misses immediately
• Actively look for and report potential hazards in the workplace
• Complies with the Occupational Health & Safety Act and Regulations for Industrial Establishments
• Participates in training programs as and when required
• Promote safe working practices including safe equipment operation, hazard reporting, and awareness of rights
• Maintain a clean and organized work environment, free of potential hazards
• Practice proper ergonomics to prevent strain injuries
• Adhere to office safety procedures, including emergency evacuation routes, fire drills, and building safety protocols

Additional Responsibilities:

• Provide necessary support to the Service Manager in their absence or in conjunction with them or their substitute
• Perform other duties as assigned

Education and Experience:

• Minimum 3 Years' experience in a lead or supervisory role
• Minimum 5 years in overhead crane service
• College diploma in Electro-Mechanical, Industrial Maintenance, or related field
• Strong troubleshooting skills in VFDs, Radio Controls and motor drives
• Familiar with Ontario OHSA and CSA B167 standards for cranes and hoists
• Understands inspection, testing, and maintenance compliance
• Excellent problem-solving abilities and technical proficiency in crane systems and equipment
• The ability to work under pressure and handle stress
• Strong leadership skills with the ability to effectively manage and motivate a team
• Proficient communication and interpersonal skills, with the ability to interact confidently with customers and internal stakeholders
• Willingness to travel to customer sites for service visits and inspections, as needed
• Availability to respond to emergency service calls outside of regular business hours
• Valid driver's licence and clean driving record