Technical Services Engineer (Shift: Monday - Friday, 3:00 PM - 12:00 AM MDT)

Everpure; Lehi (UT); Sur place; USD 82 000 - 123 000; Plein temps

Avantages offerts par ce poste

Flexible time off

Wellness resources

Team events

Incentive pay

Résumé du poste

Everpure, a leader in data solutions, seeks a Technical Support Engineer for our 24x7 team to ensure customers have exceptional experiences with our FlashArray product. You will analyze and resolve complex issues spanning hardware, software, and environmental factors, and collaborate across teams to champion customer needs.

You will own escalations, mentor juniors, and contribute to knowledge bases, while maintaining a strong focus on customer satisfaction and industry-leading NPS scores.

Qualifications

• Minimum 3 years in a professional enterprise-level technical support role.
• Proven ability to own and resolve complex customer issues in a multi-platform enterprise environment.
• Deep technical troubleshooting skills in storage, networking, replication, performance, and capacity.
• Working knowledge of operating systems (Linux, Windows), VMware, LANs/WANs, and Storage Area Networks.
• Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously.

Responsabilités

• Own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring professional, concise, and timely communication.
• Diagnose and troubleshoot complex technical problems involving FlashArray products across diverse multi‑platform environments (OS, networking, SAN).
• Lead multi‑participant customer calls, including escalations, and advocate for customers with internal teams like Engineering.
• Enhance knowledge base by creating/updating internal and customer-facing FAQ articles.
• Mentor junior Support Engineers on best practices for issue resolution and customer management.

Connaissances

Customer service

Multi-tasking

Problem solving

Communication

Outils

Linux

Windows

VMware

LAN/WAN

SAN

Description du poste

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Technical Support Engineer on our best-in‑class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashArray product. You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs. Your work directly impacts our customer satisfaction and helps us maintain our industry‑leading NPS score.

What You'll Do

• Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer‑facing communication is professional, concise, and timely.
• Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi‑platform environments (e.g., operating systems, networking, and storage area networks).
• Drive customer satisfaction by leading multi‑participant customer calls, including hot escalations, and acting as a customer advocate by championing their issues internally with other teams like Engineering.
• Enhance our knowledge base by creating and updating internal and customer‑facing FAQ and knowledge base articles to empower both customers and fellow team members.
• Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management.

What You Bring

• A minimum of 3 years of experience in a professional enterprise level technical support role
• Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi‑platform enterprise environment.
• Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
• Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks.
• Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.
• We are primarily an in‑office environment and therefore, you will be expected to work from the Lehi, Utah office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The Annual Base Salary Range Is

$82,000—$123,000 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology, Fortune's Best Workplaces in the Bay Area, and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company‑sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.