Technical Services Engineer (EE25058)

TMEIC Corporation; Roanoke (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in industrial systems seeks a Technical Services Engineer to provide warranty engineering and client support. The role involves troubleshooting, client interaction, and using diagnostic tools to resolve equipment failures. Applicants should hold a relevant engineering degree and have strong interpersonal skills. This position requires domestic and occasional international travel.

Qualifications

• 3 years field engineering or customer support experience in industrial control.
• Proven successful working relationships with clients and suppliers.
• Willingness to travel approximately 20% domestically and internationally.

Responsibilities

• Provide warranty engineering and technical support for clients and engineers.
• Analyze equipment failures using remote diagnostics tools.
• Lead problem-solving efforts at client sites.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer support

Problem-solving

Education

Bachelor of science in electrical, mechanical, or related engineering field

Tools

MS Word

Excel

PowerPoint

Access

Outlook

Job description

Job # EE25058

Job Title Technical Services Engineer

Office Location Roanoke, VA or Houston, TX Preferred

Business Function/Department Industrial Systems/Technical Services

Sales Territory, if applicable NA

General Role Description

Provide warranty engineering, including technical and parts support, for clients and field engineers

Role Accountabilities

– Formulate potential resolutions for clients and field engineers from failure trend information

– Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance

– Analyze client equipment failures using remote diagnostics tools, when necessary

– Resolve issues at client sites by leading problem-solving efforts of the Company’s engineering teams, suppliers and clients

– Correct errors of deficiencies in hardware, software or system design through consultation with Clients and Company engineers

– Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation

– Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned.

– Update CRM with appropriate case information to ensure timely and accurate reports.

– Track monthly warranty costs for assigned business unit and report to Technical Services Manager

– Prepare Service Advices and issue to clients and field engineers as necessary

– Write and/or review field reports, and issue to clients as requested

– Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

– Process warranty replacements, expediting when necessary

– Resolve supplier product failures in a timely and cost-effective manner

– Respond to client issues after regular business hours on rotating phone duty

– Investigate suggested field changes, report problems and recommend solutions to parent Company as necessary

General Employee Accountabilities

– Bring full effort to bear on tasks assigned by manager

– Give manager best advice

– Give earliest notice when work cannot be delivered as specified

– Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

– Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

– Comply with all Company policies, practices, and procedures and all regulations and laws

– Recommend viable improvements proactively

– Ensure effective utilization of business tools and processes

Minimum Qualifications

– Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

– 3 years of field engineering, customer support, development, test, or project engineering experience in industrial control and drive systems in an industrial or laboratory environment

– Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

– Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

– Demonstrated continuous improvement in areas of responsibility

– Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

– Availability to travel, domestically and internationally, approximately 20%, occasionally with limited notice

Preferred Qualifications

– Controls engineering experience

– VFD engineering experience

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer