Technical Services Coordinator

Triton International; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Bonus potential

Comprehensive benefits

Learning & development

Employee ERGs

4 days in office

Job summary

Triton International is seeking a Technical Services Coordinator in Houston, TX.

The role focuses on coordinating Customer Approval activities across North America, handling repair estimates, surveys, approvals, and technical inquiries with close collaboration to Technical Services Managers and operations teams.

Qualifications

• 2-4 years in customer service, operations, or container logistics.
• Bachelor or associate degree preferred.
• Knowledge of container inspection standards (IICL/UCIRC/CW) and CEDEX coding preferred.
• Willingness to obtain IICL certification/examinations.

Responsibilities

• Coordinate Customer Approval (CAPP) activities across North America.
• Review and track repair estimates, surveys, and approvals with Technical Services Managers.
• Coordinate container maintenance and repair with depot network.
• Maintain accurate container data and approval records.
• Build strong relationships with customers, depots, and vendors.
• Ensure timely, accurate responses and compliance with company standards.

Skills

Customer service

Operations coordination

Microsoft Office

Strong communication

Education

Bachelor's degree

Associates degree

Tools

Trifleet

CEDEX coding

IICL/UCIRC/CW standards

Job description

Position: Technical Services Coordinator

Location: Houston, TX

Job Id: 298

# of Openings: 1

Job Description

Title: Technical Services Coordinator

Reports To: Director, Customer Service & Operations with dotted line reporting to Senior Manager, Technical Services

Location: Houston, TX

FLSA Status: Exempt

Important: This is an operations role within the container leasing and logistics industry. This position is not an Information Technology (IT), Software Development, Systems Administration, Cybersecurity, Data Science, or Technical Support role. Candidates should have experience in shipping container operations, depot management, equipment maintenance, terminal operations, or related operational environments.

Who We Are

Triton International is the world's largest and most reliable container leasing company. We provide our customers with efficiency and certainty in an unpredictable world. Our customers depend on our extensive worldwide network and large equipment inventory to meet their needs and help keep global commerce moving forward. We are guided by our values of integrity, reliability, creativity, excellence, teamwork, and long-term view, alongside core competencies that foster a culture of leadership, innovation, and sustainable growth. Together, these principles empower our team, driving our continued success and cementing our position as an industry leader.

Why You'll Love This Job

As part of the Triton Team you will play an integral part in our mission "to support the supply chains that connect the world."

• Impact: Contribute to meaningful projects that make a difference in the global supply chain.
• Growth: Take advantage of professional development opportunities and grow your career with us.
• Culture: Be part of a supportive, innovative, high-performing global team where your ideas are valued.
• Benefits: Enjoy a comprehensive benefits package.

What You'll Do

This position reports directly to the Director, Customer Services & Operations, with a strong dotted-line relationship to the Senior Manager, Technical Services. The primary focus of this role is coordinating Customer Approval activities across North America, ensuring timely and accurate handling of repair estimates, surveys, approvals, and technical inquiries. The position works closely with Technical Services Managers, Operations, Marketing, depots, vendors, and customers to deliver exceptional customer service while supporting Triton's operational and technical objectives.

• Serve as the primary coordinator for Customer Approval (CAPP) activities across Triton's North America region.
• Review, coordinate, and track customer approval requests, repair estimates, and survey requests, working closely with Technical Services Managers to ensure timely responses.
• Coordinate container maintenance and repair activities across Triton's North America depot network, ensuring adherence to company standards and customer requirements.
• Build and maintain strong relationships with customers, depots, vendors, and internal stakeholders by providing responsive, high-quality service.
• Verify that Electronic Data Interchange (EDI) and API estimates are accurately received and processed within Triton's systems, resolving discrepancies with depots as needed.
• Maintain accurate container data and customer approval records within Triton's internal systems.
• Develop and maintain knowledge of Triton's technical standards, container inspection criteria (IICL/UCIRC/CW), and CEDEX coding.
• Participate in occasional depot visits alongside Technical Services Managers to strengthen technical knowledge and support operational initiatives.
• Participate in occasional customer visits to build relationships and gain a better understanding of customer requirements.
• Perform additional duties and projects as assigned.

What We're Looking For

• 2-4 years of experience in customer service, operations, technical coordination, container leasing, shipping, transportation, or a related field required.
• Bachelors or Associates degree preferred.
• General knowledge of the container leasing, shipping, or transportation industry with a strong willingness to develop technical expertise.
• Knowledge of container inspection standards (IICL/UCIRC/CW) and CEDEX coding, or the aptitude and willingness to obtain this knowledge.
• Willingness to prepare for and successfully complete applicable IICL certification/examinations.
• Strong organizational and administrative skills with excellent attention to detail and persistence in following issues through to resolution.
• Demonstrated ability to build positive relationships with customers and internal stakeholders.
• Proficient in Microsoft Office and comfortable learning and working in internal systems, including Trifleet.
• Demonstrated ability to perform efficiently in a team environment.
• Self‑motivated, persistent, highly organized, and able to manage multiple priorities with a positive attitude.
• Ability to work under pressure and time constraints, follow through on open items, and take a proactive approach to resolving customer and operational issues.
• Must be able to work on-site four days per week (Monday - Thursday) in accordance with Triton's hybrid work model to support effective collaboration and business operations.
• Must be at a commutable distance (within 50 miles) to the Houston office.
• Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You’ll Succeed Here If You Are

• Aligned to Triton's company values which includes Integrity, Reliability, Creativity, Excellence, Teamwork and Long‑term view.
• Organized and have strong prioritization skills with a demonstrated ability to respond/act promptly to multiple customer approval requests while maintaining accuracy and responsiveness.
• Comfortable balancing technical, operational, and customer‑facing responsibilities.
• Interested in developing into a broader Technical Services leadership role through ongoing mentoring and development.
• Able to apply and manage company policies, processes and procedures in order to ensure that quality services, support and/or supplies are provided.
• A strong communicator and team player who can build trusted relationships with customers, depots, vendors, business owners, and key decision‑makers while managing expectations and achieving practical outcomes.
• Able to provide service excellence to internal and/or external clients and customers by effectively establishing relationships with clients and customers to understand and meet or exceed their needs.
• Able to listen and communicate openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
• Adaptable and flexible to various personalities and levels of management both internally and within the customer network.

What We Offer

• Competitive salary
• Bonus potential
• Comprehensive benefit plans
• Generous time off
• Learning and development
• Employee Resource Groups (ERGs)
• Hybrid working schedule of 4 days in the office (Monday - Thursday in office, Friday home)
• Up to 20 Work from Anywhere Days annually (prorated for new hires and subject to manager approval)

Triton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by federal, state, or local law.