Technical Service Team Lead — Lean & Continuous Improvement

Weisiger Group; Concord (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to lead daily operations, run performance huddles, and perform Gemba walks to sustain leader standard work. You will own service flow, dispatch work orders, visit customer sites, and track safety, quality, delivery, and cost to keep momentum.

Responsibilities include developing the team through reviews, coaching, promotions, and staffing decisions, while championing the tech voice to remove roadblocks at service touchpoints.

Qualifications

• Bachelor's degree preferred.
• 2–4 years of leadership experience or training.
• Proven people leadership and results orientation with strong communication.
• Material handling or service-industry experience a plus.

Responsibilities

• Lead daily operations: run performance huddles and Gemba walks.
• Own service flow: dispatch work orders and coordinate shop/field techs.
• Track safety, quality, delivery and cost; escalate obstacles to leadership.
• Develop the team: reviews, coaching, promotions and staffing decisions.

Skills

People leadership

Communication skills

Problem-solving

Lean/continuous improvement

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Salesforce

ServiceMax

SAP

Job description

Grow with a Team that Builds What Lasts

LiftOne is a privately held, family-led company dedicated to trust, integrity, and enabling our customers—and our people—to win. We power essential logistics with great benefits, competitive pay, and real advancement opportunities.

Role Snapshot

• Lead daily operations: Run performance huddles, conduct Gemba walks, and use root-cause problem solving to sustain leader standard work.
• Own service flow: Dispatch and manage work orders; cross-level jobs between shop and field techs; visit customer sites and follow up on field quality.
• Drive results: Track safety, quality, delivery, and cost; elevate obstacles to the Service Manager or central support to maintain momentum.
• Ensure compliance and readiness: Approve timesheets/work orders; keep service and parts records accurate; maintain van appearance and inventory targets.
• Execute PM excellence: Lead the preventive maintenance program to company completion standards.
• Develop the team: Conduct reviews; coach and train; manage promotions, salary actions, terminations, and disciplinary steps; shape technician career paths and staffing levels.
• Champion the tech voice: Aggregate feedback to remove roadblocks at critical service touchpoints.

Other duties as assigned.

Supervision

This position carries full supervisory responsibility for service technicians across shop and field operations.

Qualifications

• Bachelor’s degree preferred; 2–4 years’ related leadership experience and/or training, or an equivalent combination.
• Proven people leadership and results orientation; excellent communication, listening, and presentation abilities.
• Comfort working through practical problems with varied, concrete variables.
• Material handling or similar service-industry experience preferred.
• Lean/continuous improvement experience preferred.

Technology Stack

• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Willingness to learn Salesforce, SAP, and ServiceMax

Physical Requirements

• Regularly: stand, walk, use hands/fingers, reach, talk, and hear
• Frequently: sit and move/lift/carry/push/pull up to 25 pounds
• Vision: close, distance, peripheral, depth perception, and focus adjustment

Work Setting

• Exposure to moving mechanical parts/equipment
• Occasional exposure to heights; fumes/airborne particles; outdoor weather; vibration
• Occasional exposure to wet/humid conditions; toxic/caustic chemicals; extreme cold/heat; electrical shock risk
• Noise levels may be loud at times

Equal Opportunity & Accessibility

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.