Technical Service Specialist, West Tennessee

Quaker Houghton; Missouri; On-site; USD 60,000 - 80,000; Full time

Job summary

A global manufacturing solutions provider seeks a Technical Service Specialist to perform product optimization and support customer needs in Missouri. You will be responsible for monitoring product performance, implementing savings projects, and ensuring customer satisfaction. Candidates should have a Bachelor's degree in Chemistry or Engineering and demonstrate strong communication skills. This role requires approximately 75% travel to customer sites.

Qualifications

• Bachelor’s degree required in Chemistry, Engineering, or any relevant business related area.
• Minimum of 5 years related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.

Responsibilities

• Perform daily product and process optimization activities in a sales region.
• Identification and documentation of savings projects or process improvements.
• Partner with Commercial teams to ensure financial goals are met.
• Create, implement and train customers on SOPs for specific product applications.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provide input for customer presentations to justify adoption of proposed projects.
• Assists in plant surveys and sales projects to quantify savings.
• Organize local resources for customer trials in conjunction with Product Application Managers.

Skills

Customer Focus

Results Driven

Communication Skills

Ability to work independently

Education

Bachelor’s Degree in Chemistry, Engineering, or relevant business area

Minimum 5 years related industry experience

Tools

Microsoft Office

Job description

Current job opportunities are posted here as they become available.

Technical Service Specialist, West Tennessee

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Position Summary:

This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance.

Travel to customer sites/laboratories approximately 75%.

Job Accountabilities:

• Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets.
• Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance.
• Perform multi-site technical and sales oriented administrative duties in a manufacturing environment.
• Acquires, records and analyzes process and usage data to establish baseline.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Interaction with Fluidcare as well as with customer’s operations, technical personnel and other suppliers.
• Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals.
• Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance.
• Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
• Bachelor’s Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.

Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.