Technical Service Specialist - Mobile, AL

C100 Quaker Houghton PA, Inc.; Alabama; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off (PTO)

Tuition reimbursement

Job summary

Quaker Houghton in Alabama seeks a Technical Service Specialist I to provide on-site testing, monitoring, and maintenance of fluid systems. You will travel to customer sites, perform daily service activities and collect data to support uptime and customer satisfaction.

The role requires frequent travel (75-100%), training customer personnel, and collaborating with sales and technical teams to identify improvements and savings opportunities.

Qualifications

• Ability to travel 75-100% to customer sites.
• Frequent on-site testing, monitoring and maintenance.
• Proactive problem solving and data reporting.

Responsibilities

• Perform on-site testing and maintenance of fluid systems.
• Record data, prepare routine reports and ensure uptime.
• Train customer personnel on SOPs and system use.
• Support sales surveys and develop improvement proposals.
• Collaborate with internal teams to resolve issues.

Skills

On-site support

Test & monitoring

Preventive maintenance

Data reporting

Problem solving

Customer training

Job description

Job Summary The Technical Service Specialist I provides on-site technical support at customer facilities, ensuring optimal performance of fluid and process systems through routine testing, monitoring, and maintenance. The role works independently with minimal supervision, delivering accurate reporting, system optimization, and issue resolution to support operational uptime and customer satisfaction. This position requires frequent travel (approximately 75-100%) to customer sites to perform daily service activities and support continuous improvement initiatives.

Job Description The Technical Service Specialist I is responsible for performing on-site testing, analysis, and maintenance of customer fluid systems to ensure quality, performance, and compliance with operational standards. The role collects and records process data, prepares routine reports, and maintains fluid and equipment conditions through top-ups, filtration, and preventive maintenance activities. This position identifies process improvements, supports cost-in-use reduction initiatives, and contributes to customer presentations highlighting savings and optimization opportunities. Key responsibilities include:

• Daily onsite visits to customer location in Bay Minette, AL are required, with additional travel up to 50% as business needs dictate
• Conducting daily testing, monitoring, and documentation of fluid systems to maintain performance within specifications
• Performing preventive maintenance and system adjustments to ensure uptime targets are met
• Identifying, documenting, and implementing approved process improvements or savings initiatives
• Training customer personnel on standard operating procedures for proper product use and system management
• Supporting sales or technical surveys and assisting in developing proposals for system improvements
• Collaborating with internal teams and customer stakeholders to resolve issues within defined service levels
• Maintaining compliance with safety, environmental, and company policies while ensuring accurate recordkeeping and data integrity

The role contributes directly to customer satisfaction, continuous improvement, and delivery of measurable operational value at customer locations.

About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Competitive pay programs with excellent career growth trajectory

Paid time off for volunteerism Dress for your day; how you dress is determined by what your day may bring Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan

Work for a global leader in the industrial process fluids industry Quaker Houghton provides equal employment opportunity for all qualified candidates.

Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law.

Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.