Technical Service Specialist - Medical Refrigeration

Standex International Corporation; Summerville (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Standex International Corporation is seeking a Technical Service Representative in Summerville, SC. This role focuses on providing technical telephone support for Horizon medical grade refrigerators and freezers. The TSR will respond to product inquiries, document service events, and assist in troubleshooting issues.

Preferred qualifications include a Bachelor’s Degree or Technical Certification with 3 years of experience in customer or technical service. Strong communication skills and proficiency in MS Office are essential for this role.

Qualifications

• Bachelor's degree or Technical certification preferred.
• 3 years of experience in customer service or technical support preferred.
• Ability to lift 50 lbs and knowledge of machines and tools required.

Responsibilities

• Provide technical support on refrigeration equipment via phone and email.
• Document service events accurately in IssueTrak.
• Assist customers with troubleshooting and product selection.

Skills

Customer service experience

Technical support skills

Good communication skills

Detail-oriented

Education

Bachelor of Science Degree

Technical or Trade Certification

Tools

MS Office

Job description

Standex International Corporation is seeking a Technical Service Representative in Summerville, SC. This role focuses on providing technical telephone support for Horizon medical grade refrigerators and freezers. The TSR will respond to product inquiries, document service events, and assist in troubleshooting issues.

Preferred qualifications include a Bachelor’s Degree or Technical Certification with 3 years of experience in customer or technical service. Strong communication skills and proficiency in MS Office are essential for this role.