Technical Service Specialist - Core Diagnostics

Abbott Laboratories Ltd.; American Samoa; On-site; USD 70,000 - 90,000; Full time

Job summary

Abbott Laboratories Ltd. is seeking a Technical Service Specialist for Core Diagnostics to support hospitals, research institutions and laboratories in the public and private sectors across the United States.

The role involves instrument installation, maintenance, troubleshooting, and customer training, with emphasis on quality compliance and effective technical support. The position requires field service execution, strong problem-solving, and proactive communication with customers, while

Qualifications

• Experience with diagnostic instruments or medical devices preferred.
• Willingness to travel for field service and customer support.

Responsibilities

• Carry out instrument installation.
• Carry out corrective and preventive maintenance in the field.
• Carry out reagent application and related troubleshooting.
• Provide customer training for instruments operation, maintenance, and troubleshooting.
• Provide telephone support to the customers.
• Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes.

Skills

Instrument maintenance

Field service

Training customers

Troubleshooting

Strong communication

Job description

Technical Service Specialist - Core Diagnostics

Provide after sales service to all hospitals units, research institutions and reference laboratories in the public and private sectors

Specific Duties

Carry out instrument installation

Carry out corrective and preventive maintenance in the field

Carry out reagent application and related troubleshooting

Carry out customer training for instruments operation, maintenance, and troubleshooting

Provide telephone support to the customers

Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes

Core Competencies

Tries to understand changes

Treats changes and new situations positively

Adjusts behavior to deal with changes

Initiative

Implements new ideas or potential solutions without prompting

Takes action that goes beyond job requirements in order to achieve objectives

Integrity

Maintains, promotes social & ethical norms

Adheres to codes of conduct & ethical principles

Generates innovative solutions in work situations

Draws multiple sources for ideas and inspiration

Tries different & novel ways to deal with work problems

Teamwork

Shares important or relevant information with the team

Listens to & fully involves others in team decisions & actions

Establishes & maintains goods working relationship with others

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Pharmaceuticals, Biotechnology & Medical Devices 101-1,000 employees

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products

in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products

in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.