Technical Service Specialist

OTC Industrial Springboard; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Greatjob is seeking a Technical Service Specialist to diagnose, maintain, test, and balance industrial finishing systems at customer facilities. You will work with customer maintenance teams to identify issues, document findings, and recommend corrective actions while upholding safety and quality standards.

You will service paint booths, ovens, ventilation, and filtration equipment; perform airflow tests, verify performance, and support commissioning and preventive maintenance projects.

Qualifications

• Three+ years hands-on experience with industrial finishing systems.
• Ability to read technical drawings and test specifications.
• Valid driver’s license and willingness to travel.
• Strong customer communication and safety skills.
• High school diploma or equivalent; technical training preferred.

Responsibilities

• Inspect, troubleshoot, maintain, test, and optimize industrial paint booths, ovens, air-handling equipment, and filtration units.
• Establish operating baselines and compare with design criteria and historical data.
• Record airflow/pressure data using calibrated instruments.
• Perform oven airflow and balance assessments and verify performance.
• Diagnose issues and coordinate repairs with specialists as needed.
• Produce field reports with methods, readings, findings, and recommendations.
• Travel to customer facilities as required and interact with customer teams.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Problem solving

Safety awareness

Travel readiness

Education

High school diploma or equivalent

Technical diploma/associate degree preferred

Tools

Pitot tubes

Manometers

Anemometers

Pressure gauges

Temp/humidity meters

Job description

Location: As assigned | Travel: Customer-site and regional travel as required

Position Summary

The Technical Service Specialist provides hands-on diagnostic, preventive maintenance, testing, balancing, commissioning support, and technical service for industrial finishing systems at customer facilities. The role supports reliable performance of paint booths, prime and hardcoat applications, curing ovens, ventilation and filtration equipment, and related process systems. Working independently and with IFM operations, engineering, and customer maintenance teams, the Specialist identifies equipment and process deficiencies, documents measurable findings, recommends corrective actions, and delivers safe, responsive service. This is an individual-contributor technical role without direct employee supervisory or departmental P&L responsibility.

• Inspect, troubleshoot, maintain, test, and optimize industrial paint booths, prime and hardcoat booths, curing ovens, air-handling equipment, exhaust systems, filtration units, fans, dampers, and related finishing infrastructure.
• Establish and document paint booth operating baselines based on customer priorities and observed performance concerns; compare results with approved design criteria and historical operating data.
• Measure downdraft airflow using appropriate velocity matrices; evaluate crossdraft conditions, booth pressurization relative to adjacent flash zones, and overall airflow distribution.
• Assess dry scrubber performance, differential pressure, impaction and air/solid separation; inspect supply plenum filters, perforated plates, exhaust split flows, and filter bank pressure drops.
• Record variable-frequency-drive (VFD) operating conditions, fan speeds, damper positions, booth temperatures, relative humidity, static pressures, and air volume measurements using calibrated instruments.
• Perform oven airflow and thermal balance assessments, including supply-air temperature and flow, air changes by zone, longitudinal air speed, entrance/exit conditions, fan operation, air seals, and damper settings.
• Diagnose mechanical, electrical, pneumatic, ventilation, filtration, and control-related issues; perform authorized adjustments and repairs or coordinate escalation to qualified specialists.
• Support startup, commissioning, system validation, preventive maintenance, and continuous improvement projects; verify performance following approved corrective actions.
• Review drawings, airflow diagrams, technical data, operating manuals, and startup records to understand design intent and troubleshoot discrepancies.
• Use calibrated diagnostic equipment, including pitot tubes, manometers, anemometers, pressure gauges, temperature/humidity instruments, and other approved test devices.
• Produce accurate field reports with test methods, readings, conditions, findings, recommendations, and customer follow-up actions; complete service documentation within established timelines.
• Communicate technical findings clearly to customers and IFM stakeholders; coordinate with engineering, operations, vendors, and customer maintenance or production personnel.
• Follow applicable OSHA requirements, lockout/tagout procedures, confined-space and fall-protection rules where applicable, customer safety protocols, and company procedures; perform specialized work only when trained and authorized.
• Travel to customer facilities as required and perform other related technical service duties as assigned.

Required Qualifications

• High school diploma or equivalent; technical diploma, associate degree, or equivalent relevant training preferred.
• Three or more years of hands-on experience with industrial finishing systems, paint booths, ovens, industrial ventilation, air handling, or comparable process equipment.
• Demonstrated skill in mechanical and electrical troubleshooting, airflow measurement, pressure testing, and interpreting equipment operating data.
• Ability to read technical drawings, schematics, airflow diagrams, equipment manuals, and test specifications.
• Ability to use and care for calibrated measurement tools and prepare clear technical reports.
• Strong customer communication, independent problem-solving, organizational, and safety skills.
• Valid driver's license and ability to meet applicable company driving requirements; willingness to travel.

Preferred Qualifications

• Experience with automotive or industrial prime, topcoat, and hardcoat systems, dry scrubbers, filtration, VFDs, HVAC/air-makeup systems, and oven balancing.
• Experience supporting equipment commissioning, process optimization, industrial maintenance contracts, or OEM technical service.
• Familiarity with PLC/process controls and relevant finishing-system safety and environmental requirements.

Performance Expectations

Technical accuracy and quality of testing; equipment reliability and reduced downtime; timely completion of preventive maintenance and service reports; customer satisfaction; adherence to safety requirements; and effective resolution or escalation of technical issues.