Technical Service Representative I

LATICRETE International; Pine Brook (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Job summary

LATICRETE International is seeking a technical support professional for the construction industry. The role requires providing expertise to architects, contractors, and distributors on material selection and usage.

This position demands someone with a strong technical background, excellent communication skills, and a willingness to travel (25%, including international). Candidates should possess a minimum of 3-5 years of experience in construction and have technical support experience with building materials.

We offer a variety of benefits including medical, dental, 401k, and paid holidays.

Qualifications

• Minimum 3-5 years’ experience in the construction industry.
• 2 years in technical support of a building material or product preferred.
• Physical strength to lift and carry a minimum of 50 pounds frequently.

Responsibilities

• Provide technical service to architects, contractors, and distributors.
• Review architectural blueprints to advise on materials.
• Conduct seminars for construction professionals.

Skills

Technical support experience

Fluency in a second language

Knowledge of architecture and construction practices

Intermediate Microsoft Office skills

Knowledge of LATICRETE products

Team cooperation

Education

High School Diploma; Degree preferred

Tools

ERP systems (Oracle EnterpriseOne)

CRM systems (SalesForce1)

Job description

Job Description

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

About the Company

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family‑owned companies in 2017. We don’t just make innovative, industry‑leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Benefits

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

Position Summary

This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.

This position requires an individual with technical and customer service experience in the construction industry.

Essential Job Functions & Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents/literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors, and other construction professionals.
• Investigate/settle customer service & product complaints diplomatically & professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to sales department.
• Maintain professional conduct.

Nonessential Job Functions

• Other duties as directed by Supervisor.

Job Specifications / Skills

• Minimum 3-5 years’ experience in construction industry.
• 2 years in technical support of a building material or product preferred.
• Fluency in 2nd language preferred.
• Physical strength to lift and carry minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some of which is on short notice).
• Computer Skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook. Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.
• Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Minimum Educational Requirements

• High School Diploma; Degree preferred.

Travel

• 25%, with some International travel required.