Technical Service Representative- Flooring

Sika; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401k with Generous Company Match

Bonuses

Medical, Dental, and Vision Benefits

Paid Parental Leave

Life Insurance

Disability Insurance

Paid time off, paid holidays

Floating holidays + Paid VolunteerTime

Wellness/Fitness Reimbursements

Education Assistance

Professional Development Opportunities

Employee Referral Program & More!

Job summary

Sika is seeking a Technical Service Representative for the Flooring Target Market to provide high-quality technical support to customers, contractors, sales teams, and internal stakeholders. Responsibilities include site visits, installation guidance, complaint investigations, and documentation across flooring projects.

Ideal candidates hold a technical bachelor’s degree and 3–5 years in field service or flooring/coatings, with strong communication skills and nationwide travel readiness.

Qualifications

• Bachelor’s degree in a technical field, construction management, business, or a related discipline preferred; equivalent industry experience will be considered.
• Minimum of 3–5 years of technical service, field support, construction products, flooring, coatings, or related industry experience preferred.
• Working knowledge of resinous flooring systems, surface preparation, concrete substrates, moisture-related conditions, installation practices, and common field troubleshooting methods is highly desirable.
• Direct experience supporting customers, contractors, applicators, distributors, and sales teams in field or technical service environments.
• Strong customer focus with the ability to communicate technical information clearly, professionally, and effectively to both technical and non-technical audiences.
• Excellent written communication skills, including the ability to prepare reports, site summaries, technical correspondence, and documentation.
• Strong organizational, problem-solving, interpersonal, and time-management skills.
• Ability to travel nationally as required to support customers, jobsite evaluations, training events, and field activities.
• Proficiency with Microsoft Office applications and the ability to learn internal technical, quality, and reporting systems.

Responsibilities

• Provide technical support to customers, contractors, applicators, distributors, sales personnel, and internal teams regarding Sika flooring products, systems, applications, and installation practices.
• Conduct jobsite visits to evaluate substrate conditions, review installation procedures, support mock-ups, assist with troubleshooting, and provide field recommendations in accordance with product data sheets and project requirements.
• Assist with complaint investigations, field evaluations, and Quality Incident Reports by documenting conditions, collecting relevant information, communicating findings, and supporting timely resolution.
• Support product trials, field test programs, and new product introductions in coordination with Technical Services, Sales, Product Management, and R&D.
• Provide accurate product recommendations and technical guidance based on project conditions, performance requirements, specifications, and applicable industry standards.
• Prepare clear technical reports, site visit summaries, complaint documentation, warranty-related information, and other technical correspondence as required.
• Assist in the development, review, and maintenance of technical literature, training materials, product information, and website content to support technical accuracy.
• Deliver or support internal and external technical training programs, product demonstrations, contractor education sessions, and hands-on application workshops.
• Maintain a strong understanding of Sika flooring systems, competitive products, application methods, industry trends, and relevant codes, standards, and best practices.
• Provide phone and email support to address technical inquiries in a timely, professional, and customer-focused manner.
• Follow all company safety, environmental, quality, and compliance policies while performing field, laboratory, and office-based activities.
• Perform other duties as assigned.

Skills

Technical Service

Field Support

Flooring

Coatings

Resinous flooring

Communication

Documentation

Training

Travel

Education

Bachelor’s degree in a technical field

Tools

Microsoft Office

Job description

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Sika Corporation, headquartered in Lyndhurst, NJ, is a leading supplier of specialty chemical products and industrial materials serving the construction and industrial markets, including transportation, marine, and automotive. Sika’s technologies are focused on sealing, bonding, damping, reinforcing, and protecting. Its product lines include concrete admixtures, specialty mortars, epoxies, structural strengthening systems, industrial flooring, sealants, adhesives, and specialty acoustic and reinforcing materials. Sika Corporation is the largest company of the Sika Group, a global leader in specialty chemicals for construction, industrial, and automotive markets. We are currently seeking a Technical Service Representative for the Flooring Target Market. The candidate should be located near a major airport and must be able and willing to travel nationally. This position is responsible for providing high-quality technical support to customers, contractors, sales teams, and internal stakeholders by assisting with product recommendations, jobsite support, complaint investigations, technical training, field evaluations, and documentation related to Sika flooring systems. The position reports to the Technical Manager, Flooring.

Key responsibilities include:

• Provide technical support to customers, contractors, applicators, distributors, sales personnel, and internal teams regarding Sika flooring products, systems, applications, and installation practices.
• Conduct jobsite visits to evaluate substrate conditions, review installation procedures, support mock-ups, assist with troubleshooting, and provide field recommendations in accordance with product data sheets and project requirements.
• Assist with complaint investigations, field evaluations, and Quality Incident Reports by documenting conditions, collecting relevant information, communicating findings, and supporting timely resolution.
• Support product trials, field test programs, and new product introductions in coordination with Technical Services, Sales, Product Management, and R&D.
• Provide accurate product recommendations and technical guidance based on project conditions, performance requirements, specifications, and applicable industry standards.
• Prepare clear technical reports, site visit summaries, complaint documentation, warranty-related information, and other technical correspondence as required.
• Assist in the development, review, and maintenance of technical literature, training materials, product information, and website content to support technical accuracy.
• Deliver or support internal and external technical training programs, product demonstrations, contractor education sessions, and hands-on application workshops.
• Maintain a strong understanding of Sika flooring systems, competitive products, application methods, industry trends, and relevant codes, standards, and best practices.
• Provide phone and email support to address technical inquiries in a timely, professional, and customer-focused manner.
• Follow all company safety, environmental, quality, and compliance policies while performing field, laboratory, and office-based activities.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in a technical field, construction management, business, or a related discipline preferred; equivalent industry experience will be considered.
• Minimum of 3–5 years of technical service, field support, construction products, flooring, coatings, or related industry experience preferred.
• Working knowledge of resinous flooring systems, surface preparation, concrete substrates, moisture-related conditions, installation practices, and common field troubleshooting methods is highly desirable.
• Direct experience supporting customers, contractors, applicators, distributors, and sales teams in field or technical service environments.
• Strong customer focus with the ability to communicate technical information clearly, professionally, and effectively to both technical and non-technical audiences.
• Excellent written communication skills, including the ability to prepare reports, site summaries, technical correspondence, and documentation.
• Strong organizational, problem-solving, interpersonal, and time-management skills.
• Ability to travel nationally as required to support customers, jobsite evaluations, training events, and field activities.
• Proficiency with Microsoft Office applications and the ability to learn internal technical, quality, and reporting systems.

Additional Information

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.