Technical Service Representative - Automotive Coatings

PPG Industries, Inc; Madison (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

PPG Industries, Inc. is seeking a Technical Service Representative based onsite at the Mazda Toyota Manufacturing facility in Athens, Alabama.

You will deliver technical product support, troubleshoot challenges, and help customers optimize coating performance while ensuring a superior experience. You will work closely with customers, coordinate with PPG technical teams, manage inventory activities, and support process improvements.

Qualifications

• High school diploma or GED required.
• 2+ years of related experience in a manufacturing environment.
• Hands-on experience with industrial coating technologies (i.e. Electrocoat, Pretreatment, Sealer & LASD) preferred.
• Working knowledge of Microsoft Office products, including Excel.
• Thrives in a team-based environment with strong communication.
• Able to lift ~30 lbs. on a limited basis.
• Willingness to work a day shift, with occasional evenings or weekends.

Responsibilities

• Deliver exceptional customer service with product expertise and issue resolution.
• Build sales position by establishing customer relationships and addressing concerns.
• Provide resolutions to inquiries, monitor applications, and support materials orders.
• Manage daily, weekly, and monthly inventory activities for production materials.
• Conduct inventory audits with customers and suppliers to verify accuracy and support replenishment.
• Assist with customer orders and late order tracking.
• Communicate updates to internal PPG teams and account management.
• Follow safe work practices and explain technical ideas across teams.
• May support customer projects and process improvements.
• Service other PPG automotive coatings customers in surrounding areas as needed.

Skills

Customer focus

Problem solving

Teamwork

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

As a Technical Service Representative, you will deliver technical expertise and product support to customers, helping them optimize the performance and application of PPG products while ensuring a superior customer experience. In this role, you will work closely with customers to provide solutions, troubleshoot challenges, and promote the successful use of a broad range of automotive coatings products and application technologies.

This position is based onsite at the Mazda Toyota Manufacturing facility in Athens, Alabama, and reports directly to the Optima Solutions Site Manager.

Key Responsibilities

• Deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution.
• Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.
• Provide resolutions to customer inquiries, application process monitoring, material ordering and hands‑on support.
• Manage daily, weekly, and monthly inventory activities including forecasting, ordering, receiving and distributing materials required for production operations.
• Conduct inventory audits with the customer and supplier to verify inventory accuracy and support replenishment processes; Identify and communicate potential material shortages, excess inventory and products nearing expiration.
• Assist with customer orders including daily priority list, record maintenance, along with late order tracking.
• Communicate regular updates to internal PPG technical teams and account management.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non‑technical personnel to satisfy customer requirements.
• May support customer projects and assist with process improvements.
• Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.

Qualifications

• High school diploma or GED required.
• 2+ years of related experience working in a manufacturing environment or similar. Hands‑on experience with industrial coating technologies (i.e. Electrocoat, Pretreatment, Sealer & LASD) is preferred.
• Working knowledge of Microsoft Office products, including Excel, and the ability to maintain accurate spreadsheets and records.
• Thrives in a team‑based environment, partnering with others to solve challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Comfortable working around automated equipment and able lift ~30 lbs. on a limited basis.
• Willingness to work a day shift, along with occasional evening or weekend hours on an as needed basis.

#LI-Onsite
#LI-MFG

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other voluntary benefit offerings.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

Tietoja meistä:

PPG: ME SUOJELEMME JA KAUNISTAMME MAAILMAA

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Toimimme merkityksellisesti ja nopeasti.

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