Technical Service Representative

Akzonobel; High Point (NC); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

401K retirement savings with company 6

Annual bonus

Medical insurance with HSA

Dental, Vision, Life, AD&D

Generous vacation, sick and holidays

Short & Long term disability

Paid Parental leave after 1 year

Career growth opportunities

Diversity & Inclusion Networks

Employee referral bonus

Employee appreciation days

Job summary

AkzoNobel in High Point, NC, seeks a Technical Service Representative to respond to customer inquiries about orders, products, and services, and coordinate cross-department activities to meet customer needs. The role emphasizes color matching, finish systems, and safety-focused problem solving in a fast-paced environment.

Base salary range is $75,000–$80,000 with annual bonus potential and comprehensive benefits.

Qualifications

• Minimum of 2-5 years of wood finishing experience.
• Knowledge of various finish application systems and color matching.
• Ability to read and understand instructions and safety guidelines.
• Ability to write or verbally deliver professional correspondence to all levels of management, peers and customers.
• Strong interpersonal and presentation skills.
• Ability to work independently and multi-task with priorities.
• Commitment to safety leadership and presence.
• Analytical reasoning and problem solving abilities.
• Proficient with basic computer tasks: email, reports.

Responsibilities

• Respond to customer inquiries by phone or written communication regarding orders, product selection, and service status.
• Coordinate activities with internal departments, vendors and carriers.
• Prepare quotations for standard products or services and process orders or credits as needed.
• Maintain and update customer records and files.
• Troubleshoot problems with finishing applications and provide solutions.

Skills

Wood finishing experience

Finish application systems

Color matching skills

Read & comprehend instructions

Interpersonal skills

Independent work

Multi-tasking

Safety awareness

Problem solving

Basic computer skills

Communication writing

Job description

Vacancies Technical Service Representative (56418)

Requisition ID56418-Posted10/13/2026-High Point, Progress Avenue 1431- Posting Country:State (1) -MM1

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Respond to customer telephone or written inquiries regarding status of orders, product selection, placement of orders for standard products and/or services, complaints (including returns), shortages and adjustments, expediting, and requests for literature. Analyze individual solutions and take appropriate action to ensure that customer needs are met. Coordinate activities with internal company departments, vendors, and common carriers. Provide necessary follow up and initiate correspondence. May process customer orders and issue credits. Access, update and maintain customer computer file or manual record keeping systems for individual accounts. Prepare quotations for standard products or services. Trouble shoot problems with finishing applications.

No relocation offered at this time

Location: Mt Jackson, VA

Key Responsibilites

• Must follow all established safety rules and procedures
• Must follow and adhere to company’s Code of Conduct
• Formulation of special colors and minor modifications to improve application of curing; preparation of test panels.
• Evaluation of customer’s procedures and finished product.
• Test runs & compliant resolution
• Creates/demonstrates the ability to solve problems
• Establishes a positive relationship with customers
• Reviews and discusses activities with sales manager
• Reports problems to customer and offers corrective action
• Monitor finishing lines for adherence to established process controls
• Check incoming materials and/or pre-ships for color and quality
• Assist in training of finish room personnel
• Attend all meetings pertaining to finishing
• Maintain materials and assist in ordering
• Keep daily records of any variations on finish lines out of the ordinary

Key Activities

• Minimum of 2-5 years of wood finishing experience
• Must be knowledgeable in various finish application systems and have good color matching skills
• Ability to read and comprehend instructions and safety guidelines
• Ability to write or verbally deliver correspondence professionally and effectively to all levels of management, peer group and customers
• Must have effective interpersonal and presentation skills
• Ability to work independently
• Ability to multi-task and balance priorities
• Dedicated and committed safety leadership and presence
• Analytical reasoning and problem solving skills
• Basic computer skills; email, sending reports, etc.
• Coaching/teaching and decision making skills
• Ability to wear all required personal protective equipment in customer’s site
• Must be able to stand or walk for long periods of time

Base salary range for this role is: $75,000 to $80,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

• 401K retirement savings with 6% company match
• Eligible for annual bonus
• Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Generous vacation, sick and holiday pay
• Short & Long term disability
• Paid Parental leave after 1 year
• Career growth opportunities
• Active Diversity & Inclusion Networks
• Employee referral bonus
• Employee appreciation days

Acquiring Information

Accepting Responsibility

Accepting Direction

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.