Technical Service Representative

STERLING MANUFACTURING LLC; Fort Wayne (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

STERLING MANUFACTURING LLC is seeking a Technical Service Representative in Fort Wayne, Indiana. This role involves providing exceptional customer support, troubleshooting issues, and processing replacement parts orders. Ideal candidates enjoy solving problems and working in a manufacturing environment.

The successful applicant will maintain service records and communicate effectively with customers and technicians. Skills in customer service, mechanical aptitude, and technical support are essential.

We offer a competitive salary and benefits including health insurance and paid time off.

Qualifications

• Excellent customer service and communication skills.
• Strong mechanical aptitude and troubleshooting abilities.
• Experience in technical support, manufacturing, HVAC, or related fields preferred.

Responsibilities

• Provide outstanding customer service via phone and email.
• Assist customers in identifying and ordering the correct replacement parts.
• Troubleshoot and diagnose commercial steamers with customers.

Skills

Customer service skills

Communication skills

Mechanical aptitude

Troubleshooting abilities

Organizational skills

Job description

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Paid time off
• Training & development

We are seeking a customer-focused and technically minded Technical Service Representative to join our team. This position is ideal for someone who enjoys solving problems, helping customers, and working in a manufacturing environment. As a Technical Service Representative, you will be the primary point of contact for customers and service technicians needing assistance. You'll provide exceptional customer support by processing replacement parts orders, troubleshooting issues, and ensuring customers receive timely solutions to any issues or requests they may have.

Responsibilities:

• Provide outstanding customer service via phone and email.
• Assist customers in identifying and order the correct replacement parts.
• Process parts orders accurately and coordinate shipment or replacement parts.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Maintain detailed service records and customer communications.
• Document customer interactions, service recommendations, and order details.
• Troubleshoot and diagnose commercial steamers with customers and field service technicians.
• Read and interpret equipment manuals, wiring diagrams, and part breakdowns.

Qualifications:

• Excellent customer service and communication skills.
• Strong mechanical aptitude and troubleshooting abilities.
• Experience in technical support, equipment service, manufacturing, HVAC, foodservice equipment, appliance repair, or a related field is preferred.
• Ability to diagnose problems over the phone using logical troubleshooting techniques.
• Comfortable learning technical product knowledge and applying it to real-world situations.
• Strong organizational skills and attention to detail.
• Proficient with computers and standard business software.
• Ability to manage multiple priorities while maintaining a positive, professional attitude.

If you enjoy helping customers, solving technical challenges, and being part of a team that manufactures high-quality commercial equipment, we'd love to hear from you. Apply today to join our growing team!