Technical Service Manager - IS Metals (EM26128)

TMEIC Corporation Americas; Texas; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

TMEIC Corporation Americas seeks a leader to develop and drive a Technical Services function across market segments, delivering responsive client support and service offerings that enhance client performance and expand service revenue.

You will steer a team across engineering, sales, and operations to meet MRP commitments, manage budgets, and optimize delivery quality. Travel ~25% and a focus on continuous improvement are key.

Formación

• Bachelor's degree or equivalent in engineering or related field.
• Minimum 5 years in technical or technical management in industrial control systems.
• At least 3 years of client-facing technical sales or business development.
• Proven leadership of teams to meet business goals.
• Experience managing financial results to plan in manufacturing or industrial services.
• Familiarity with reviewing commercial terms of large services contracts.
• Strong relationships with clients, suppliers and internal/external contacts.
• Proven personal leadership, communication, and organizational skills.
• Willingness to travel domestically and internationally ~25%.

Responsabilidades

• Develop and execute a segment Technical Services plan aligned with MRP commitments.
• Identify and advance Technical Services opportunities with defined scopes and prices.
• Lead delivery of assigned commitments coordinating with multiple Company groups.
• Improve client operations by providing technical guidance and service solutions.
• Coordinate resources and resolve issues to minimize impact on relationships.
• Maintain 24/7 coverage readiness for Technical Services support when needed.
• Develop the Technical Services team with training and staffing plans.
• Define and monitor performance measures like pipeline, forecast, and margin.

Conocimientos

Leadership

Client-facing experience

Technical sales

Project management

Communication

Educación

Bachelor of Science in Electrical, Electronic, Mechanical, or Computer Engineering or related field

Herramientas

ERP system

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Descripción del empleo

General Role Description

Develop and lead a Technical Services function for the assigned market segments capable of delivering responsive client support and service offerings that improve client performance, expand service revenue, and fulfill business unit (BU) Mid-Range Plan (MRP) commitments

Role Accountabilities

• Develop and execute an assigned-segment Technical Services plan aligned with business unit (BU) Mid-Range Plan (MRP) commitments to define client service offerings, team capabilities, resource requirements, and revenue and margin objectives
• Identify, qualify, and advance Technical Services opportunities by defining technical scopes, resource estimates, and delivery approaches and collaborating with BU commercial leadership on proposals, pricing, contract terms, and order closure to achieve pipeline, revenue, and margin objectives
• Lead the delivery of assigned-segment Technical Services commitments in coordination with commercial, operations, engineering, Shared Services, and other Company groups to fulfill client, schedule, cost, quality, and business commitments
• Improve client operational performance by providing technical guidance, resolving technical problems, communicating relevant advisories and techniques, and recommending appropriate service solutions
• Resolve client issues by coordinating Company resources, suppliers, and clients, escalating matters appropriately, and communicating timely status and resolution information to minimize operational and relationship impacts
• Maintain a responsive Technical Services coverage and escalation model, including 24/7 coverage when required, by coordinating engineering, field, and parts resources through the assigned team, global resources, and approved service partners to ensure timely client response
• Develop the assigned Technical Services team by establishing priorities, planning and assigning work, maintaining a flexible staffing plan, assessing team capabilities, and ensuring appropriate training to meet current and future business needs
• Define, monitor, and analyze assigned-segment performance measures, including pipeline, forecast, orders, revenue, cost, margin, quote conversion, billable utilization, backlog, schedule performance, client response and satisfaction, warranty activity, and team capability, to optimize priorities, capacity, and execution and provide timely stakeholder visibility
• Lead the technical assessment and resolution of warranty issues by analyzing failure and warranty trends, recommending product or process improvements, and coordinating corrective actions and warranty charges with suppliers, manufacturing divisions, and relevant Company groups to reduce recurrence and business impact
• Develop and manage assigned-segment Technical Services capitalization budgets to achieve approved business targets
• Ensure the accurate and timely completion and approval of client post-service reports for warranty and client-paid work
• Direct Technical Services expertise and resources in collaboration with Shared Services and other Company groups to fulfill project execution commitments
• Lead continuous improvement initiatives that increase Technical Services quality, efficiency, responsiveness, and business performance

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Manager Accountabilities

• Build and lead a team of committed and capable employees
• Plan for, appropriately assign, resource, and integrate the work of the team
• Lead, expect, and implement continuous improvement
• Own the output of the team
• Ensure team members fulfill functional and general employee accountabilities
• Exercise effective managerial leadership to include
• Two-way managerial team working
• Fair and just treatment of direct reports
• Context settingPlanning
• Task assignment
• Ongoing performance management
• Coaching
• Selection and orientation
• De-selection and dismissal

Minimum Qualifications

• Bachelor of science in electrical, electronic, mechanical, or computer engineering or related field, or equivalent via education and/or experience
• 5 years of technical or technical management experience in industrial control systems in any combination of the metals, material handling, paper, or related general industries
• 3 years of client facing technical sales and/or business development experience
• Demonstrated success leading teams to accomplish business goals
• Demonstrated success managing financial results to plan in a manufacturing or industrial services business
• Experience in the review of commercial terms and conditions of large value services contracts to ensure risk to business is at acceptable levels
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in Word, Excel, PowerPoint, Access, Outlook, MS Projects, and an ERP business system
• Availability to travel, domestically and internationally, approximately 25%, sometimes with limited notice

Preferred Qualifications

• Demonstrated success leading remotely located teams
• Demonstrated success developing and managing supervisors

Link to TMEIC Corporation Americas website

https://www.tmeic.com/.

EEO/AA/M/F/Vet/Disability Employer