Technical Service Manager

RESA Power; Shelton (CT); On-site; USD 90,000 - 103,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Company-paid life insurance

401k with matching

Paid time off

Paid holidays

Job summary

RESA Power in Shelton, CT is seeking a Technical Service Manager to lead day-to-day operations of the location, mentor a team of technicians, and drive growth through strong business practices.

The role requires scheduling, quoting, safety oversight, and maintaining customer relationships while ensuring profitability and compliance with NEC, NFPA, OSHA. Travel up to 100% may be required. You will work with senior leaders to implement improvement initiatives.

Qualifications

• Associate degree or equivalent experience with 5+ years in field.
• Knowledge of NETA, NEC, OSHA, NFPA.
• Experience with MCCs, breakers, relay testing or military power programs.
• Heavy industrial/utility experience and ability to troubleshoot complex issues.
• Flexible hours and travel; able to work out-of-town.
• Proven leadership and mentoring skills.
• Strong communication; able to meet deadlines and juggle tasks.
• Customer-focused and safety-conscious.

Responsibilities

• Manage day-to-day operations of location/department.
• Hire, train, coach, and conduct reviews for direct reports.
• Schedule local team and coordinate with other managers.
• Provide technical options, prepare quotes, and review test reports.
• Maintain customer relationships and handle communications.
• Review jobs for profitability and drive continuous improvement.
• Prepare reports and ensure safety practices with HSE.
• Flexible hours including weekends and nights as needed.
• Ensure compliance with regulatory laws.
• Maintain NETA certification and pursue next level testing.
• Perform other duties as assigned.

Skills

Leadership

Mentoring

Project management

Communication

Scheduling

Customer focus

Education

Associate degree or equivalent experience

Job description

The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department. Position is also responsible for completing technical jobs and duties as business needs dictate.

Responsibilities

• Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.)
• Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
• Schedule work of local team and coordinate schedules for larger jobs with other managers.
• Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.
• Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
• Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
• Prepare variety of reports as assigned.
• Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks.
• Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.
• All work and decisions shall be conducted in strict compliance of all regulatory law.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Maintain NETA certification and be willing to test up to the next level-Testing Division.
• Other duties as assigned.

Required Experience And Qualifications

• Associate degree in related field or experience equivalency and a minimum of 5 years related experience.
• Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
• Prefer experience with most of the following or similar: MCC’s, Breakers, relay testing, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
• Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.
• Must be able to work safely and adhere to all electrical safety procedures.
• Work may require flexible hours, weekends and holidays. Must be available for out-of-town work.
• Proven leadership and mentoring skills.
• Strong communication (written and oral).
• Able to meet deadlines and handle multiple tasks.
• Strong oral and written communication skills.
• Able to work with various people throughout the organization-Customer Focused.
• Focus on accuracy and efficiencies.
• For positions that utilize a company vehicle, will be required to have a valid driver’s license.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.
• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: Up to 100% travel

Type: Full-time

Compensation: $65.00-$75.00 an hour plus eligible for overtime.

Relocation: Available for highly qualified candidates.

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, matching 401k, paid time off, Paid Holidays, and Milestone gifts.

Physical Demands: Office Duties; Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time and working in non-ideal conditions.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.