Technical Service Manager

ECOLAB; Monroe (LA); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Paid training in field

Company vehicle

Comprehensive benefits from day 1

Flexible, independent work environment

Job summary

Nalco Water, an Ecolab company, seeks a dynamic Service Manager in the Monroe, LA area to lead technical services for data center cooling systems, including startup, commissioning, and CDU technologies. You will guide field teams and collaborate with customers to ensure reliable cooling operations.

This role offers a company vehicle, comprehensive benefits from day one, and opportunities to develop teams while traveling up to 15% across a 120-mile radius.

Qualifications

• High School Diploma
• 3 years' experience in data center infrastructure with a focus on mechanical systems, cooling technologies, and commissioning.
• Valid driver's license and acceptable Motor Vehicle Record
• Immigration sponsorship is not available for this role

Responsibilities

• Serve as the technical service expert on data center cooling systems, focusing on liquid-to-liquid heat exchange and CDU technologies
• Train site technicians and customers on installation, commissioning, maintenance and troubleshooting
• Manage service components of startup/commissioning projects and CDU/adjacent liquid cooling operations
• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits
• Lead and develop high performing teams of technical professionals
• Oversee daily operations of site personnel, chemistry, reporting, budget and maintenance programs
• Maintain relationships with Key Contacts
• Have the ability to perform most roles managed, troubleshoot systems, manage inventory, and perform audits
• Communicate, report and resolve issues with minimal Operations Management support

Skills

Data center cooling systems expertise

Team leadership

Training and coaching

Communication skills

Education

High School Diploma

Associate's degree

Tools

CDU technologies knowledge

Liquid-to-liquid cooling

Job description

As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.

Nalco Water, an Ecolab Company, seeks a dynamic Service Manager with expertise in cooling infrastructure, specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission-critical customers.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact with a company that is passionate about your career development
• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
• Enjoy a flexible, independent work environment
• Receive a non-decaled company vehicle for business and personal use
• Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

What you'll do:

• Serve as the technical service expert on data center cooling systems, with a focus on liquid-to-liquid heat exchange and CDU technologies
• Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities
• Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings
• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services
• Leverage previous experience to help lead and develop high performing teams of technical professionals
• Manage and can complete daily operations of site personnel, chemistry, reporting, budget and maintenance programs
• Maintains establish relationships with Key Contacts
• Can perform most of the positions managed. Can troubleshoot systems, maintain inventory management, and perform system audits
• Communicate, report and resolve issues with minimal support from Operations Management team

Position Details:

• Candidate must reside within a commutable distance of Monroe, LA
• Territory covers a 120-mile radius of Monroe, LA
• Targeted accounts are within the Global High Tech industry / Data Centers
• Overnight travel up to 15%

Minimum Qualifications:

• High School Diploma
• 3years' experience in data center infrastructure or related with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
• Possess a valid driver's license and acceptable Motor Vehicle Record
• Immigration sponsorship is not available for this role

Physical Requirements

• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
• Ability to perform essential functions of the job, with or without reasonable accommodation

Preferred Qualifications

• Associate's degree
• Water treatment experience
• Proven track record in data center construction, startup, and operational support
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation
• Excellent communication and collaboration skills, with the ability to interface with both technical and non-technical stakeholders
• Experience working in a startup or fast-paced environment is a plus

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Annual or Hourly Compensation Range

The total Compensation range for this position is $81,200-$121,700 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.