Technical Service Engineer

xyntekinc; Tallahassee (FL, PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Total Rewards package

Equal Opportunity Employer

Visa sponsorship support

Job summary

Catalyx is seeking a Field Service Engineer to diagnose and repair automation equipment at customer sites across the region. You will maintain PLC, HMI, SCADA systems and implement minor software in line with customer needs.

This role requires strong electrical and mechanical troubleshooting, the ability to read schematics, and excellent customer communication. Travel of 30–50% and a valid driver's license are essential.

Qualifications

• Associate's or Bachelor's degree in Engineering, Automation, Electrical Engineering, Mechatronics, or related field.
• 3+ years of experience supporting industrial automation systems in manufacturing.
• Experience troubleshooting PLCs such as Rockwell Automation, Siemens, or Schneider Electric.
• Knowledge of HMI and SCADA platforms.
• Strong electrical and mechanical troubleshooting skills.
• Ability to read electrical drawings, schematics, and process documentation.
• Strong customer-facing communication skills.
• Ability to travel 30-50%.

Responsibilities

• Diagnose and resolve electrical, mechanical, controls, and software issues on automated manufacturing equipment.
• Perform preventive and corrective maintenance on PLC, HMI, SCADA, and industrial control systems.
• Support process optimization to improve equipment reliability and productivity.
• Conduct system upgrades, retrofits, and software modifications.
• Interpret electrical schematics, P&IDs, wiring diagrams, and control narratives.
• Troubleshoot communication networks including Ethernet/IP, Profinet, and Modbus.
• Provide emergency field support and technical assistance to customers.
• Document service activities, root cause analyses, and corrective actions.
• Train operators and maintenance staff on operation and maintenance procedures.
• Collaborate with engineering, project management, and customer teams.
• Maintain compliance with safety requirements and company policies.

Skills

PLC Programming

HMI/SCADA

Industrial Networking

Electrical Troubleshooting

Mechanical Troubleshooting

Reading Schematics

Customer Communication

Travel 30-50%

Documentation & Training

Driver's License

Passport Preferred

Education

Bachelor's/Associate in Engineering/Automation/Mechatronics

Tools

Rockwell Automation

Siemens

Schneider Electric

Job description

Key Responsibilities

• Diagnose and resolve electrical, mechanical, controls, and software issues on automated manufacturing equipment.
• Perform preventive and corrective maintenance on PLC, HMI, SCADA, and industrial control systems.
• Support process optimization initiatives to improve equipment reliability, productivity, and efficiency.
• Conduct system upgrades, retrofits, and software modifications as required.
• Interpret electrical schematics, P&IDs, wiring diagrams, and control narratives.
• Troubleshoot communication networks including Ethernet/IP, Profinet, Modbus, and other industrial protocols.
• Provide emergency field support and technical assistance to customers.
• Document service activities, root cause analyses, and corrective actions.
• Train operators, maintenance personnel, and customer staff on equipment operation and maintenance procedures.
• Collaborate with engineering, project management, and customer teams to ensure successful project execution.
• Maintain compliance with customer safety requirements and company policies.

Requirements

• Required: Associate's or Bachelor's degree in Engineering, Automation, Electrical Engineering, Mechatronics, or related field.
• 3+ years of experience supporting industrial automation systems within manufacturing environments.
• Experience troubleshooting PLCs such as: Rockwell Automation Allen-Bradley/Siemens/Schneider Electric.
• Knowledge of HMI and SCADA platforms.
• Strong electrical and mechanical troubleshooting skills.
• Ability to read electrical drawings, schematics, and process documentation.
• Strong customer-facing communication skills.
• Ability to travel 30-50%.

Preferred

• Experience with batch processing, chemical processing, food & beverage, pharmaceutical, or packaging operations.
• Experience with VFDs, servo systems, robotics, and motion control.
• Understanding of ISA standards and industrial networking.
• OSHA and industrial safety training.

Technical Skills

• PLC Programming & Troubleshooting
• HMI/SCADA Systems
• Industrial Networking
• Process Control Systems
• Instrumentation & Calibration
• VFDs & Motor Controls
• Root Cause Analysis
• Commissioning & Startup Support
• Preventive Maintenance
• Customer Relationship Management
• Travel Requirements Intermittent regional and occasional national travel.
• Ability to work flexible hours
• Valid driver's license and passport preferred.

Desired Competencies

• Customer-focused mindset
• Strong problem-solving abilities
• Ability to work independently with minimal supervision
• Excellent communication and documentation skills
• Strong organizational and time-management skills

Benefits

• At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.
• Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported.
• We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
• We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.
• At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.