Technical Service Engineer

Smithsgroup2; Pine Brook (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Smiths Detection in Pine Brook, NJ is seeking an advanced Technical Engineer to perform high-level troubleshooting and repair of electronic mechanical equipment, design test fixtures, and document best practices. The role includes creating procedures and training depot technicians to ensure quality control of reworks and repairs.

You will lead fixture development, support testing, ongoing maintenance, data entry, and travel to new depots for setup and training.

Qualifications

• Extensive electronics service experience is required.
• Ability to read blueprints and schematics.
• Strong communication and training skills.
• Experience with test fixture design and documentation.
• ISO/CI exposure is a plus.

Responsibilities

• Create test fixtures for full QC of reworked parts.
• Diagnose and resolve electronic-related failures.
• Collaborate with technicians to resolve issues and share best practices.
• Produce fixtures using schematics and drawings.
• Develop and write technical procedures for fixture use.
• Maintain fixtures and perform data entry and paperwork for service.
• Lead depot technician training and support travel for new depots.

Skills

Electronics service

Troubleshooting

Team training

Technical documentation

Education

Technical degree in electronics or related field

Tools

Python

PLC

FPGA

CAD drawings

Job description

This key Depot service support position requires an advanced Technical Engineer based skillset. Demonstrates the capability to perform advanced troubleshooting and repair of electronic mechanical equipment, and document best practices. Designs and creates test fixtures for full Quality Control of repaired product. The incumbent will be responsible to address difficult and or new technical depot service issues, as well as support depot teamwork, create technical procedures and train and develop technicians accordingly. This role engages technical writing projects by providing best practice technical procedures. Promotes teamwork and participates in regular meetings building teamwork and shares technical knowledge openly and co-ordinates repairs and develops new procedures as required. This role supports Quality Control and Leads test fixture creation and supports all fixture maintenance on existing fixtures to ensure fixture proper function - all for consistent Quality Control of Parts Reworks and Unit Repairs. Interacts with Manager for key projects as assigned. May be assigned special projects to support evolving department needs and utilize knowledge and experience to train and develop depot staff. May be assigned Projects requiring Travel for new depot site Set up and support and provides training at assigned sites and addresses. Openly shares best practice technical information for the team. Models Safety behavior in the Service Depot environment. Must be diplomatic, tactful and able to build team relationships. May engage ISO related or Continuous Improvement projects.

Responsibilities

Essential functions :

Job duties to include but are not limited to.

• This Engineering role will create Test Fixtures to ensure full Quality Control of Reworked Parts
• This Engineering role will diagnose and resolve electronic related failures
• This Engineering role works with Technicians to support resolve issues and identify best practices
• Works with Schematics and Technical Drawings to produce Fixtures
• Develops and writes Technical Procedures for Fixture use
• Provides regular maintenance of the Fixtures to ensure working order, and corrects as needed
• Provides data summaries as requested
• Troubleshoot and repair NV parts for RW orders at the Depot
• Lead the technical training effort of depot technicians
• Identify replacement EOL components needed for Rework processes
• Develop new service procedures as necessary, for assemblies and components, and Smiths Product
• Evolve new service procedures as necessary with emphasis on Quality Control
• Complete all associated data entry / paperwork and documentation as necessary for Service
• Complete all associated paperwork and documentation, including Quality Assurance Checklists
• Helps maintain accurate Service Inventory, follows process and collaborates with team
• Data Entry of all pertinent information into Service Management System
• Data Entry to track Rework Cycles and any quality issues
• Support all safety practices and initiatives, identify and report Safety issues
• May be assigned cost savings or process improvement related projects
• May be assigned to support Technical Set Up Projects in new depots requiring significant Travel
• May be assigned to work load needs as necessary including units harvesting work

Technical Degree desired or extensive electronics and mechanical related experience.

• Strong electronics service experience
• Strong manual dexterity and ability to use small hand tools
• Strong verbal and written communication skills
• Presentation skills for Training
• Strong technical problem-solving skills
• Knowledge of advanced electronics and mechanical assemblies
• Ability to read blueprints and schematics
• Must be diplomatic, tactful and understand the importance of team work
• ISO related experience or Continuous Improvement or Lean methodology a plus
• Basic knowledge of Microsoft Office products (Word, Excel, Access, and Outlook). Ability to produce technical reports and summaries. Knowledge of software and firmware for electronics. Python, PLC, FPGA and similar skills for electronics desired. Must be flexible and team oriented.

We offer...

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Aff rative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or p