Technical Service Engineer

Washington Penn; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Washington Penn in Atlanta, Georgia, is seeking a qualified candidate to support customers in custom polyolefin materials. Responsibilities include scheduling molding trials, conducting training seminars, and providing technical assistance. The ideal candidate has a Bachelor's degree in engineering or chemistry, along with 3-5 years of injection molding experience. Must possess effective communication skills and be proficient in using computer software. This role requires travel to customer sites and operates in both office and manufacturing environments.

Qualifications

• 3-5 years of injection molding experience.
• Training in Scientific and De-Coupled Molding.
• Ability to interpret customer tool drawings.

Responsibilities

• Schedules and coordinates molding trials with Customers.
• Conducts mold process training seminars.
• Resolves field problems and issues effectively.
• Maintains working knowledge of WPP custom compounds.

Skills

Injection molding experience

Mold process knowledge

Problem resolution

Effective communication

Education

Bachelors of Science in engineering/chemistry

Tools

Basic computer software

Job description

Summary

Washington Penn Plastic is a provider of custom polyolefin materials, and our customers convert these materials into a large variety of parts. This position interacts closely with the customer, supports new customer product and tool evaluations and resolves issues which may arise on the processing and application of products supplied to the customer.

Responsibilities

• Schedules and coordinates molding trials with Customers.
• Supplies typical mold process sheets to Customer, as a way of introducing the Customer to Washington Penn (WPP) products.
• Develops molding parameters that improve the Customer's molding cycle and part quality.
• Conducts a mold process training seminar to customer's plant operation personnel.
• Efficiently determines field problems and resolves issues.
• Provides and/or coordinates mold design assistance to existing molds and prototype molds.
• Supplies field knowledge feedback to in-house WPP personnel. A complete report detailing problems and possible solutions is supplied to in-house personnel.
• Maintains a working knowledge of all WPP custom compounds.
• Updates, with oral or written reports, affected sales persons, MDE's, Product Manager after each service call.
• Performs in-house studies characterizing WPP product processing performance.
• Performs other duties and assignments as directed by supervisor.
• Expected to be able to run various types of trials such as injection molding, profile extrusion, gas assist, blow molding, and rotational molding.
• Attend training every 1-2 years to increase self-skill set.

Recommended Qualifications

• Bachelors of Science degree in engineering/chemistry or equivalent with 3-5 years of injection molding experience.
• Training in Scientific and De-Coupled Molding.
• Must be able to travel to Customer sites, Vendors, and between WPP divisions.
• Skilled in the use of basic computer software, including word-processing and spreadsheets.
• Must be able to speak and write effectively in English.
• Be able to understand & read customer tool drawings.

Working Conditions

• Office Environment
• Manufacturing Environment

The statements contained herein reflect general details as necessary to describe the principle functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be an all-inclusive listing of requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.