Technical Service Delivery Director

General Dynamics Information Technology (GDIT); Fairview Park (OH); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Total rewards package

Hybrid work options

Job summary

General Dynamics Information Technology (GDIT) seeks a Technical Service Delivery Director to lead a dynamic portfolio within the Federal Civilian division. The role focuses on cloud, modernization, and high-value program delivery, reporting to the Vice President, Programs.

You will guide multiple teams, ensure client objectives are met, and maintain strong CPARs while driving innovation and compliance with FedRAMP, NIST, and other standards.

Qualifications

• Education: Bachelor's degree required.
• 15+ years of related experience with at least 10 years in service delivery excellence.
• Security clearance: Must have active Secret clearance and US citizenship.

Responsibilities

• Lead program teams for successful execution, organic growth, and strong service delivery within the portfolio.
• Supervise technical and administrative staff, including hiring and performance evaluations.
• Coordinate with clients to align tasks with contract, PMP, QASP, and other requirements.
• Develop plans, schedules, and consulting agreements; review and approve program documents.

Skills

IT Leadership

IT Service Delivery

Technical Services

Education

Bachelor's degree

Job description

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
IT Leadership, IT Service Delivery, Technical Services
Certifications:
None
Experience:
15 + years of related experience
US Citizenship Required:
Yes

Job Description:

Advance your career while impacting our Federal Civilian government operations business area as a Technical Service Delivery Director at GDIT.

The Technical Service Delivery Director will work within a dynamic and growing portfolio of programs within GDIT’s Federal Civilian division, reporting to and working alongside the Vice President, Programs. Our environment is fast-paced with a world class team applying emerging technologies for critical customer challenges. You will lead program teams for successful execution, organic growth, and strong service delivery within the portfolio.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Technical Service Delivery Director , the work you’ll do at GDIT will be impactful to the missions of our Department of Commerce, Labor and Interior programs.
Strong technical skills in cloud, IT modernization, application development, and emerging technologies

• Supports multiple teams and provides technical program delivery guidance for the successful execution of contractual requirements
• Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluations
• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, solve problems, and execute in alignment with the Contract, PWS, PMP, QASP, etc.
• Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits
• Works directly with the portfolio Vice President to ensure programs are delivering on client objectives and maintaining high CPARs
• Coordinates and monitors sub-contractor activities and administers subcontractor deliverables
• Develops, reviews, and approves plans, schedules, consulting agreements and other program documents
• Prepares and provides various reports and technical reviews to senior management as requested
• Facilitates Innovation sessions for programs, customers and senior leaders
• Ensures compliance with relevant corporate and government policies and standards
• Acts as a mentor and coach in order to build and maintain high performing teams
• Demonstrated ability to lead high-value, high‑complexity programs with P&L responsibility (aligned to Program Execution Senior Director expectations)
• Proven experience establishing KPIs, dashboards, governance routines, and delivery performance mechanisms (from Program Execution frameworks)
• Experience leading modernization in multi-domain environments (cloud, data, cybersecurity, automation, DevSecOps)
• Ability to influence senior executives, shape growth strategy, and identify new business opportunities within existing customer portfolios
• Experience ensuring compliance with federal standards such as FedRAMP, FISMA, NIST 800-53, Zero Trust, or enterprise governance processes

WHAT YOU’LL NEED TO SUCCEED

• Education: Bachelor's degree required
• Experience: 15+ years of professional experience, including at least 10 years of experience in service delivery excellence
• Technical skills: Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery (cloud, cyber, data, infrastructure, mission systems)

• Security clearance level: Must have an active Secret clearance in order to be considered
• US citizenship required

Role requirements:

• Prior experience supporting the following agencies: DOC, DOL, DOI, DOE
• Experience leading programs with revenues $50M+ or managing multiple programs
• Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery (cloud, cyber, data, infrastructure, mission systems)

Certifications: Preferred, but not required

• PMP
• SAFe Agilist or SAFe Program Consultant (SPC)
• AWS, Azure, or multi-cloud certifications

ATTRIBUTES OF A SUCCESSFUL CANDIDATE:

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address them
• Technical acumen in cloud, IT modernization, application development and emerging technologies
• Demonstrated experience bringing innovative IT solutions and ideas to customer missions, resulting in effective program execution and organic growth
• Excellent written and verbal communication skills, with a strong attention to detail and problem solving skills
• Strong leadership, business acumen, people management and proactive customer service skills

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in cyber at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is $170,000 - $230,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

T elecommuting Options:
Hybrid

Work Location:
USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans