Technical Sales Systems Specialist

Piovan S.p.A.; Pennsylvania; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Sales Systems Specialist to join their dynamic team. In this role, you will leverage your technical expertise to prepare commercial proposals for engineered systems, ensuring customer satisfaction through effective communication and strategic planning. You will collaborate with sales and engineering teams, manage project specifications, and utilize various software tools to streamline processes. This position offers an exciting opportunity to contribute to innovative solutions in the plastics processing industry, making a tangible impact on customer operations and success.

Qualifications

• Strong technical background in engineering or related fields.
• Experience in sales and customer relationship management.

Responsibilities

• Manage sales opportunities and develop accurate proposals.
• Communicate technical requirements and gather application information.
• Support regional managers in planning sales strategies.

Skills

Technical Sales

Customer Communication

System Design

Root Cause Analysis

Project Management

Education

Bachelor's Degree in Engineering or related field

Technical Sales Training

Tools

CRM Software

CPQ Software

ERP Software

Document Management Software

Job description

Conair, as part of PiovanGroup, is the leading producer of auxiliary equipment for plastics processing in the world. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment, and granulators. Extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems and downstream equipment for pipe and profile extrusion. Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield. After equipment installation, Conair provides industry leading aftersales support via their Parts, Service, and Industry 4.0 offerings to ensure our customers Make Every Pellet Count!

Role: Technical Sales Systems Specialist

Location: Cranberry Township, PA

Job Overview

The Technical Sales Systems Specialist facilitates the preparation of commercial proposals to customers for what Conair calls “Engineered Systems”. These systems can be complicated in nature and require a degree of technical competence. This requires the Technical Sales Systems Specialist to analyze customer data and information to determine the appropriate system design and application/selection of Conair equipment providing effective, robust, and cost effective solutions. This analysis phase is done in conjunction and with direct interaction with one or more of the following: regional sales manager, technical sales manager, engineering, product managers, sales representative, parts and service, finance, operations and the customer. The final integrity of the system design and pricing are the responsibility of the Technical Sales Systems Specialist This position will report to the Sr. Director – Sales Operations and is located in Cranberry Township, Pennsylvania.

Key Responsibilities

• Manages sales opportunities and activities, including tactically planning and interfacing with the sales representative, regional managers and product managers to determine a successful strategy for each opportunity before any work is started on the quotation.
• Understand and interpret technical requirements based upon gathered application information to ultimately satisfy the customer. The application information can be provided by the sales representative, regional managers or solicited directly from the customer as needed. May require direct communication with customers to gather application information.
• Completes design specifications compatible with project goals/objectives and applies product specific knowledge, engineering principles and practices to support all phases of development, customization, and enhancement activities. Requires the use of data to support and communicate technical decisions.
• Interacts with Conair sales group to analyze customer inquiry/request for proposal. This is inclusive of organization of the appropriate resources to define the required detail to develop an accurate, effective, robust, and cost competitive proposal in a timely manner.
• Effectively manages communications with all Conair resources regarding inquiries for such items as drawings, labor, water, and TBC quoting to support proposals being delivered in a timely manner.
• Effectively manages external communications with all vendor resources regarding inquiries for buyout/purchased items.
• Interacts with and supports the Regional Managers in planning a sales strategy for “Engineered Systems” in the assigned territories.
• Travel as required to assist in the selling effort, project data collection, and proposal presentations along with trade shows as required.
• Telephone communication with customers and Conair personnel regarding clarification of inquiries and proposals.
• Proficient in software packages needed to manage customer opportunities. This includes but is not limited to CRM, CPQ, ERP, and Document Management Software.
• Maintain software packages to Conair knowledge base on each existing and potential new customer.
• Follow the proper order processing procedures to ultimately satisfy the customer requirement; focus on quality and accuracy.
• Cross-sell to our existing customer base, while trying to expand the portfolio of equipment that could be purchased from Conair.
• Communicate the value of Conair features to customers and internal personnel.
• Develop an understanding of the injection molding, extrusion and blow molding industries so that they can direct the selection of the appropriate Conair product offering.
• Utilize Root Cause Analysis (RCA) and Permanent Corrective Actions (PCA’s)- When a mistake is made, help seek to identify the “root cause” (why it happened) and help implement “corrective actions” (to keep it from happening again).
• Manage incoming phone calls from the sales line when required.

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