Technical & Sales Support Representative - Remote - $17.31/Hr TP90567

VetJobs

United States

Remote

USD 20,000 - 28,000

Full time

9 days ago

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Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

Paid Time Off

Employee wellness and engagement

Job summary

Teleperformance is seeking a Work-From-Home Technical Support representative to deliver frontline, first-level assistance for consumers in a fast-paced remote environment. You will troubleshoot internet connectivity and device issues while maintaining excellent service quality.

Ideal candidates are 18+, with an HS diploma or equivalent, strong communication, and the ability to multitask. Teleperformance offers paid training, full benefits, PTO, and career growth in a national remote role.

Qualifications

HS Diploma or equivalent.
Comfort with desktop computer system.
Proven oral & written communication skills.
Familiarity with personal computers, operating systems, software and computer terminology.
Demonstrated problem solving skills.
Ability to work independently and multi-task.

Responsibilities

Provide front line, first level, technical assistance for consumers
Troubleshooting and issue resolution assistance with client service and/or devices issues
Resolve issues on the first call as frequently as possible
Open and manage trouble ticket system for user issues, Data Network, OS issues
Adhere to work schedule assignments and TP policies

Skills

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Education

HS Diploma or equivalent

Tools

Windows

Operating systems

Computer literacy

Job description

Job Description

The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

At this time, TP can only offer employment to individuals located in the following states: AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

$17.31 per hour

Responsibilities

Provide front line, first level, technical assistance for consumers
Supporting Client specific high speed internet services delivering an exceptional customer experience
Resolve technical problems, within a fast paced, customer facing environment
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
Demonstrate advanced product knowledge and he ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all TP policies.

Key Competencies

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

What We’re Looking for

Over 18 years of age

What We Prefer

HS Diploma or equivalent
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem solving skills
Ability to work independently and multi-task

Internet Requirements

Work from Home Requirements:
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required

Certificates/Security Clearances/Other

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits Of Working With TP Include