Technical Sales Representative

OnLogic; South Burlington (VT); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401k plan with 3% employer match

Profit sharing bonus

Paid maternity & paternity leave

Employee stock purchase plan

Personal development plan

Job summary

OnLogic is seeking a motivated Sales Team member to qualify and engage a diverse customer base. You will respond to inquiries, resolve issues, and collaborate with operations to improve the customer experience. This onsite role supports customers in South Burlington, VT or Cary, NC.

We value entrepreneurial drive, strong communication, problem solving, and a team-oriented approach. Experience with CRM systems and selling technical products is a plus.

Qualifications

• Prior experience in sales and customer service.
• Bachelor's degree is a plus.
• Ability to thrive in a fast-paced, goal-oriented environment.

Responsibilities

• Managing inbound engagements via phone and email.
• Resolving customer issues promptly.
• Communicating with other teams to improve customer experience.
• Driving satisfaction by gathering feedback on the purchasing journey.
• Collaborating with operations to improve response efficiency.
• Managing online orders requiring special attention to ship.
• Pre-qualifying and escalating promising leads quickly.
• Recommending OnLogic hardware based on customer requirements.

Skills

Sales experience

Customer service

Communication

Problem solving

Team collaboration

Note taking

Detail oriented

Education

Bachelor's degree (preferred)

Tools

CRM software

Sales tools

Job description

As a member of the Sales Team at OnLogic, you will be a critical entry point for our varied customer base to start and/or continue their engagement with a global technology company. We are not a one size fits all shop; our customers have very different application needs, and no one system works for all. You will use your critical listening skills to focus on qualifying and uncovering new business while identifying how our hardware will best support their program deliverables. Successful candidates will thrive in a fast paced, goal-oriented and organized environment and have the natural curiosity to find the right solution for our customers. You will be an integral part of our consultative sales methodology. This is a full-time position that will be onsite at either our South Burlington, VT or Cary, NC office.

In this role, you'll be responsible for:

• Managing and responding to inbound engagements via phone and email.
• Acting quickly to resolve customer issues as they arise.
• Communicating interdepartmentally to improve OnLogic’s immediate and long-term customer experience.
• Driving customer satisfaction by collecting feedback about their purchasing journey.
• Working closely with our operations teams to maximize efficiency in responding to inbound inquiries.
• Managing and advocating for online orders that need special attention in order to ship.
• Pre-qualifying and escalating promising leads quickly and accurately.
• Recommending OnLogic hardware and services based on a customer’s specific technical requirements.

The team you will be joining:

Our Sales & Marketing team is a collaborative crew of digital marketers, creative storytellers, revenue drivers, and account strategists dedicated to positioning OnLogic as the first choice in edge computing and helping customers make the impossible possible. Together, they build demand, fuel growth, and champion the customer experience across every touchpoint. From creative campaign development and ecommerce management to strategic account growth, complex solution selling, and partner co-sell motions, this team bridges brand awareness with high-impact revenue generation and scalable sales operations.

Learn more about Life at OnLogic

• You bring prior experience in sales and customer service; a bachelor's degree is a plus.
• You are entrepreneurial-minded with a strong drive and desire to be part of a rapidly growing business.
• You have a demonstrated ability to thrive in a fast-paced work environment with shifting priorities.
• You have a demonstrated ability to creatively and independently solve problems, while discovering where and why they originated.
• You have a demonstrated ability to excel in a collaborative, team-based environment.
• You have a professional and upbeat telephone voice, strong probing skills, and are persistent and persuasive without being aggressive.
• You have demonstrated a level of competency in using note taking software and other administrative applications.
• Experience using a CRM or other sales related software is a plus.
• Experience with computers or with selling a highly technical product is a plus.
• Ability to work in the U.S. without visa sponsorship.

Who we're looking for:

• Someone who is passionate about technology's ability to solve complex problems.
• A curious, natural, and creative problem solver who learns new processes quickly and efficiently.
• A lifelong learner who thrives in a goal-oriented team environment.
• Someone who exhibits a strong sense of ownership, urgency, and drive.
• A customer-focused person with an ability to build and maintain a rapport.
• A self-motivated but team-oriented individual who embraces OnLogic’s Core Values.

Who we are:

OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized edge computing solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others fail, and it's our vision to be the first choice in edge computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative, and Independent. We have an open office, open salaries, and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.

We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com/careers

The salary range for this role is $55,000 to $60,000. We determine final compensation based on discussions with applicants and their experience in similar roles.

• A competitive Salary based upon your experience and the requirements of the role
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow

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