Technical Sales & Field Service Engineer

CaptiveAire Systems; Farmington Hills (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Tuition reimbursement

Job summary

CaptiveAire Systems is seeking a driven engineer in Farmington Hills, MI, to join their sales team. This position emphasizes business growth through customer relationships and requires extensive training in application engineering and product knowledge.

The ideal candidate will have a 4-year technical degree and 0-5 years of experience. Responsibilities include sales support, technical service, and managing customer satisfaction. The role offers flexibility and a supportive work environment.

Compensation ranges from $70k to $100k, plus bonuses based on performance.

Qualifications

• 0-5 years experience in a technical role.
• Strong desire to learn and interface with customers.
• Ability to embrace new technologies.

Responsibilities

• Manage relationships with existing and new customers.
• Provide application engineering and technical support.
• Conduct presentations and product demos.

Skills

Excellent communication skills

Problem-solving skills

Organizational skills

Passion for continuous learning

Customer interface skills

Education

4-year technical degree in engineering or related field

Tools

Computer software proficiency

Job description

Position Summary

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result‑driven, fast‑paced environment. The position will involve extensive formalized training, work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes, and business development and sales strategies.

Why Work for CaptiveAire

• Nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork and HVAC equipment.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to employee development, including sponsorship for Professional Engineering license and continuous education through webinars and company‑developed technical videos.

A Day In The Life

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Project tasks span design, procurement, coordination, and post‑sale support.

Typical Tasks Include

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply our products using sound engineering principles.
• Project management of installations in progress – managing schedules and plans to ensure equipment arrives on site when required, creating satisfied and returning customers.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.

Primary Job Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering and outside sales.
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits, and hands‑on troubleshooting as needed.
• Educate and promote CaptiveAire products to users in your market, including conference calls, meetings, organizing presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Top‑notch customer service and willingness to go above and beyond to serve the customer.
• Quick turnaround times a priority.
• Continuously evaluate and improve processes as well as the customer experience.

Required Skills

• 0-5 years experience.
• 4‑year technical degree in a mechanical, electrical, construction or science‑oriented curriculum preferred.
• Excellent computer, organizational and communication/presentation skills.
• Problem‑solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• Expectation of FE exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire.
• MUST BE A “GO GETTER”.

Benefits

• Medical, dental and vision insurance.
• Disability & life insurance based on election of medical insurance.
• 401(k) with employer match.
• Paid holidays.Paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering license.
• Relocation assistance.

Salary

$70k‑$100k base, negotiable based on experience, with additional monthly bonus based on productivity and profits.

Equal Employment Opportunity

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Eligibility

Applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship for employment visa status.