Technical Resource Center Analyst

Hitachi Automotive Systems Americas, Inc.; California, Northern (MO, KY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Hitachi Vantara is seeking a Technical Resource Center Analyst to provide advanced technical support from a remote location, covering California and Mexico. You will handle inquiries for hardware, software, and network issues across Hitachi products.

Responsibilities include ticket-based responses, documentation, and knowledge base contributions. A bachelor’s degree and 5+ years in tech support are preferred, with strong communication and teamwork skills.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field or equivalent experience.
• 5+ years in a technical support role in a corporate/enterprise environment.
• Strong understanding of IT environments including Windows/Linux, networking, and business applications.

Responsibilities

• Respond to and resolve technical inquiries via phone, email, and ticketing system per SLAs.
• Diagnose and troubleshoot hardware, software, and network issues for Hitachi products and services.
• Escalate complex issues to appropriate teams with clear documentation and follow-up.
• Maintain accurate records of interactions, resolutions, and configurations in the ticketing system.
• Develop and contribute to knowledge base articles and technical documentation.

Skills

IT support

Windows

Linux

Networking (TCP/IP)

Ticketing systems

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

Job description

## Technical Resource Center AnalystApply: Virtual: Remote - California, United States: Remote - Mexico: Full time: Posted Today: R0147007**Function**GCSS# **Our Company**We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.# **Job description****The Role** The Technical Resource Center Analyst at Hitachi, Ltd. provides advanced technical support and guidance to internal and external stakeholders, ensuring the efficient operation and resolution of technical issues. **What you will be doing** \\* Respond to and resolve technical inquiries via phone, email, and ticketing system, adhering to defined service level agreements (SLAs). \\* Diagnose and troubleshoot hardware, software, and network issues for various Hitachi products and services. \\* Escalate complex or unresolved issues to appropriate or development teams, ensuring proper documentation and follow-up. \\* Maintain accurate and detailed records of all support interactions, resolutions, and configurations in the ticketing system. \\* Develop and contribute to knowledge base articles, FAQs, and technical documentation to improve self-service options and support efficiency. \\* Provide training and guidance to users and junior team members on the effective use of Hitachi products and systems. \\* Participate in the testing and evaluation of new products, updates, and solutions. \\* Monitor system performance and proactively identify potential issues or areas for improvement. \\* Collaborate with cross-functional teams, including engineering, sales, and product management, to address customer needs and enhance product quality. \\* Adhere to all company policies, procedures, and security protocols. **What you will bring to the team** \\* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. \\* 5+ years of experience in a technical support role, preferably within a corporate or enterprise environment. \\* Strong understanding of IT environments, including operating systems (Windows, Linux), networking concepts (TCP/IP, DNS), and common business applications. \\* Excellent problem-solving and analytical skills with a methodical approach to troubleshooting. \\* Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users. \\* Proficiency in using ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools. \\* Ability to work independently and as part of a team in a fast-paced, dynamic environment. \\* Customer-focused with a strong commitment to delivering high-quality service. \\* Relevant industry certifications or training (e.g., CompTIA A+, Network+, Cisco, RedHat, Azure, AWS, GCP, Oracle, etc) are a plus. As required by the equal pay and transparency acts, the expected base salary for this position is: $100K to $120k. Expected on-target earnings: $110K to $138K. The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable, and are subject to the program’s conditions and restrictions.#LI-JT1