Technical Queue & SLA Specialist

S3K; Fort Meade (MD); Vor Ort; USD 55.000 - 90.000; Vollzeit

Zusammenfassung

S3K in Maryland near Fort Meade is seeking an IT operations professional to support ongoing service delivery. The role involves monitoring queues, managing trouble tickets, and ensuring timely incident responses to keep systems running smoothly.

You will help meet SLA commitments, coordinate resource allocation, and ensure related tickets are properly linked while following up on active tasks to restore services efficiently.

Aufgaben

• Monitor queues and manage trouble ticket dissemination.
• Ensure Service Level Agreements (SLA’s) are being followed.
• Manage resource allocation.
• Ensure related tickets are associated and follow up on active tasks.

Jobbeschreibung

S3K in Maryland near Fort Meade is seeking an IT operations professional to support ongoing service delivery. The role involves monitoring queues, managing trouble tickets, and ensuring timely incident responses to keep systems running smoothly.

You will help meet SLA commitments, coordinate resource allocation, and ensure related tickets are properly linked while following up on active tasks to restore services efficiently.