Technical Quality Supervisor

Dent Wizard; United States; Remote; USD 65,000 - 82,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401k with match

Job summary

Dent Wizard in the United States is seeking a Quality Assurance Leader to oversee repair quality and driver safety standards across our automotive reconditioning operations. You will manage field technicians, enforce OEM workflows, and perform hands‑on repairs during peak workloads.

Travel will be extensive (about 75%), you must hold a valid driver's license and pass pre‑employment screening. The role offers competitive compensation and a benefits package including 401(k) with match.

Qualifications

• Willingness to travel 75% or more
• Valid, clean driver’s license required
• Pre-employment drug screening and background check
• Leadership experience supervising up to 20 technicians and contractors

Responsibilities

• Provide quality oversight for OEM-directed rework, repair operations, and quality containment
• Enforce OEM/KhS repair workflows and quality standards
• Conduct hands-on quality inspections and identify non-conforming work
• Address quality issues with technicians and provide corrective instruction
• Identify root causes of substandard repairs and document findings for escalation
• Perform hands-on repairs during heavy repair loads
• Complete small rework or retrofit projects independently
• Provide QC oversight for Commercial Hail repair operations
• Ensure hail repairs meet KhS workmanship standards
• Identify workmanship trends and training gaps

Job description

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Key Responsibilities

• Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operations
• Enforce compliance with OEM- or KhS-defined repair workflows, processes, and quality standards
• Conduct hands‑on quality inspections to identify non‑conforming repairs and process deviations
• Address quality issues directly with technicians through immediate corrective instruction
• Identify substandard or non-conforming repairs and determine root causes related to technician technique, workflow adherence, tooling, materials, or training; document all findings clearly and accurately for escalation and follow‑up
• Perform hands‑on repairs during heavy repair loads
• Independently complete small rework or retrofit projects
• Provide quality control oversight for Commercial Hail repair operations
• Conduct inspections to ensure hail repairs meet KhS workmanship standards
• Identify workmanship trends and training gaps

Leadership, Mentoring, and Coaching

• Oversee and support up to 20 technicians, including KhS employees and third‑party/subcontracted technicians
• Provide leadership, coaching, and daily direction to team members.
• Set clear goals, performance expectations, and development plans aligned with organizational priorities.
• Conduct performance evaluations and recommend appropriate actions including promotions, development plans, corrective action, and terminations.
• Determine staffing needs, interview candidates, and make hiring recommendations.
• Build an inclusive, collaborative team environment that values diversity of thought and continuous improvement.

Other duties as assigned

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$65,200.00 - $81,500.00/ Year

Benefits

• We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).

For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Role involves sitting/standing/walking throughout the day in a shop or office environment.
• Occasional lifting/carrying of parts and boxes (typically up to 25 lbs; may vary by part size/packaging).
• Ability to travel extensively – 75% of travel or more. Must obtain Passport if not already in possession
• Valid, clean driver’s license is required

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check

EOE Statement

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard’s Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].