Technical Quality Supervisor

Dent Wizard International; Cleveland (OH); Sur place; USD 65 000 - 82 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401k match

Paid time off

Résumé du poste

Dent Wizard is seeking a Technical Quality Supervisor (TQS) to lead quality control for OEM services and assist with commercial hail operations. You will provide rapid-response oversight, enforce repair workflows, and conduct hands-on inspections to ensure workmanship meets KhS standards.

The role requires 5+ years in automotive repair quality or compliance and 3+ years of supervisory experience. Travel is extensive; a valid passport and clean driver’s license are required.

Qualifications

• 5+ years of experience in automotive mechanical/body repair knowledge and quality, or compliance.
• 3+ years of management experience managing a team.
• Strong attention to detail with proven ability to verify part accuracy, condition, and documentation.
• Proficiency in relevant software systems preferred (Microsoft applications).
• Excellent organizational and multi-tasking skills with the ability to manage multiple vehicles, orders, and follow-ups simultaneously.

Responsabilités

• Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operations.
• Enforce compliance with OEM- or KhS-defined repair workflows, processes, and quality standards.
• Conduct hands-on quality inspections to identify non-conforming repairs and process deviations.
• Address quality issues directly with technicians through immediate corrective instruction.
• Identify substandard or non-conforming repairs and determine root causes related to technician technique, workflow adherence, tooling, materials, or training; document all findings clearly and accurately for escalation and follow-up.
• Perform hands-on repairs during heavy repair loads.
• Independently complete small rework or retrofit projects.
• Provide quality control oversight for Commercial Hail repair operations.
• Conduct inspections to ensure hail repairs meet KhS workmanship standards.
• Identify workmanship trends and training gaps.
• Oversee and support up to 20 technicians, including KhS employees and third-party/subcontracted technicians.

Connaissances

Automotive repair knowledge

Quality/compliance

Leadership/people management

Attention to detail

Communication skills

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

About Dent WizardDent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.The Technical Quality Supervisor (TQS) is a field-based quality leadership role with a primary focus on OEM Services, while also supporting Commercial Hail quality control operations as needed. The TQS provides rapid-response oversight of KhS technicians and third-party/subcontracted technicians, ensures strict adherence to OEM- or KhS-defined workflows and quality standards, and serves as KhS’s on-site quality authority.Key Responsibilities:Provide rapid-response quality oversight for OEM-directed rework, quality containment, retrofit, and in-process repair operationsEnforce compliance with OEM- or KhS-defined repair workflows, processes, and quality standardsConduct hands-on quality inspections to identify non-conforming repairs and process deviationsAddress quality issues directly with technicians through immediate corrective instructionIdentify substandard or non-conforming repairs and determine root causes related to technician technique, workflow adherence, tooling, materials, or training; document all findings clearly and accurately for escalation and follow-upPerform hands-on repairs during heavy repair loadsIndependently complete small rework or retrofit projectsProvide quality control oversight for Commercial Hail repair operationsConduct inspections to ensure hail repairs meet KhS workmanship standardsIdentify workmanship trends and training gapsLeadership, Mentoring, and CoachingOversee and support up to 20 technicians, including KhS employees and third-party/subcontracted techniciansProvide leadership, coaching, and daily direction to team members.Set clear goals, performance expectations, and development plans aligned with organizational priorities.Conduct performance evaluations and recommend appropriate actions including promotions, development plans, corrective action, and terminations.Determine staffing needs, interview candidates, and make hiring recommendations.Build an inclusive, collaborative team environment that values diversity of thought and continuous improvement.Other duties as assignedQualifications & Skills:High School Diploma or equivalent required.5+ years of experience in automotive mechanical/body repair knowledge and quality, or compliance3+ years of management experience managing a teamStrong attention to detail with proven ability to verify part accuracy, condition, and documentation.Proficiency in relevant software systems preferred Microsoft applicationsExcellent organizational and multi-tasking skills with the ability to manage multiple vehicles, orders, and follow-ups simultaneously.Self-motivated with strong analytical thinking, problem-solving, and prioritization abilities.Clear, professional verbal and written communication skills.Resourceful and able to work independently in a fast-paced environment.Ability to develop and maintain productive relationships with technicians and internal stakeholders.Strong leadership and problem-solving skillsFast-paced environment requires high accuracy, organization, and attention to detail.Other Duties as AssignedPhysical Job RequirementsContinuous viewing from and inputting data to a computer screen.Role involves sitting/standing/walking throughout the day in a shop or office environment.Occasional lifting/carrying of parts and boxes (typically up to 25 lbs; may vary by part size/packaging).Ability to travel extensively – 75% of travel or more. Must obtain Passport if not already in possessionValid, clean driver’s license is requiredDrug PolicyAll applicants being considered for employment must pass a pre-employment drug screening and background checkThe compensation offered for this position will depend on qualifications, experience, and geographic location.The starting compensation is expected to be:$65,200.00 - $81,500.00/ YearThis position is targeted to close on:Why Dent Wizard: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].