Technical Project Manager, NICE CXOne

Avtex Solutions; Austin (TX); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Tax-advantaged health care accounts

Paid time off (PTO)

Wellness time off

Job summary

A leading technology consulting firm is seeking a Project Manager to oversee digital transformation projects. The ideal candidate has over 5 years of experience in Project Management, with a strong background in technologies such as NICE CXone and Genesys Cloud. You will manage client relationships, guide project teams, and deliver progress reports. This position is located in Austin, Texas, and offers comprehensive benefits, including medical and paid time off.

Qualifications

• 5+ years experience in Project / Program Management within a consulting environment.
• Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services.

Responsibilities

• Manage the overall delivery relationship with assigned clients.
• Deliver weekly status reports and provide project progress to stakeholders.
• Identify high-level risks and implement actions to minimize impact.

Skills

Experience delivering digital transformation projects

Deep knowledge in NICE CXone, Genesys Cloud, Five9, Amazon Connect

Project / Program Management experience

Experience managing large enterprise projects

Familiarity with waterfall, agile/scrum, hybrid methodologies

Superb communication and listening skills

Excellent organizational skills

Attention to detail

Ability to build relationships

Education

PMP or other Project Management Certification

Job description

Base pay range

$140,000.00/yr - $160,000.00/yr

What You'll Be Doing

• Manage the overall delivery relationship with assigned clients
• Frequent and direct contact with leadership to provide technical expertise and project status updates
• Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors)
• Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
• Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team
• Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
• Review project invoices for accuracy
• Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
• Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio
• Code and test projects
• Attend meetings and training as required

What You'll Bring To The Role

• Experience delivering digital transformation projects
• Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect
• 5+ years experience in Project / Program Management within a consulting environment
• Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements.
• Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects
• Experience leading a program with multiple projects and workstreams preferred
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Keen attention to detail
• Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners
• PMP or other Project Management Certification strongly preferred
• Ability to travel up to 30%

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.