Technical Project Manager (in office) Rosslyn

Heuristic Solutions; Arlington (VA); On-site; USD 110,000 - 145,000; Full time

Job summary

An established industry player is seeking a dynamic Project Manager to join their Professional Services Team. This role involves managing complex projects, ensuring timely delivery while maintaining high standards. The ideal candidate will excel in client management, project planning, and team leadership, facilitating effective communication across departments. With a commitment to innovative problem-solving, this firm values diversity and fresh contributions, making it an exciting opportunity for those looking to grow in a supportive environment. If you're passionate about making a tangible impact and enjoy working with people, this position is perfect for you.

Benefits

Parking

401k

Health Insurance

Paid Time Off

Office Dog

Qualifications

• Proven success in managing diverse, complex projects and coaching teams.
• Solid foundation in business analysis, including workflow diagrams.

Responsibilities

• Manage projects that deploy complex systems on time and on budget.
• Build trust with clients through clear communication and accountability.

Skills

Project Management

Business Analysis

Client Management

Team Leadership

Effective Communication

Education

Liberal Arts Degree

Tools

Project Management Software

Document Management Systems

Job description

Join a growing technology team and an awesome customer community.

Do you...

• enjoy making the complex simple?
• love being "hands on" in the software without having to program it?
• plan your day, track your work, and keep your promises?

If you are motivated by delighting customers and representing a team, we should talk.

We are looking for a superstar to join our company as a Project Manager!

As part of the Professional Services Team, you will help us grow our ability to deploy and configure credentialing management system implementations. You will manage projects that deploy complex systems on time, on budget, and to a high degree of fidelity to our customers' requirements. You will manage complex customer relationships, balance team workloads, and interface among various departments, including Customer Support, Product Management, Product Development, Business Development, and executive leadership. This is a senior position, and our ideal candidate has considerable experience in project management, business analysis, and team leadership. You will need to develop and follow operational playbooks to maintain consistent delivery.

Duties and Responsibilities

Duties can be organized among the following categories:

• Client management
• Project management
• Team leadership

Client management

• Build trust with our client community as someone who can make a tangible impact on their business;
• Write clear client-facing communications such as analytical summaries, status reports, agendas, and meeting minutes to achieve shared understanding among stakeholders;
• Prepare and send accurate and timely project invoices;
• Hold clients accountable for activity that our team depends upon to succeed;
• Coordinate client and third-party meetings to align purpose and manage expectations;
• Translate technical issues to non-technical clients to ensure they make good decisions based on available information; and
• Write statements of work that create realistic budgets and timelines for new initiatives, whether new business or add-on engagements.

Project management

• Set project expectations at engagement outset regarding scope, budget, risk, and timelines;
• Develop project plans that identify critical milestones, deliverables, and resources;
• Secure resources to complete necessary tasks;
• Monitor project budgets and timelines to ensure predictable and compliant delivery;
• Convene internal discussions to establish common purpose and align expectations; and
• Manage change to avoid escalations where realities are at risk of diverging from expectations.

Team leadership

• Contribute to process development to ensure consistency and efficiency in our deliverables;
• Coach junior staff in client and project management skills;
• Interface with other departments to ensure effective hand-offs and shared purpose; and
• Promote best practices to improve delivery, profitability, employee satisfaction, and customer success.

Location: This position is located in our Arlington VA office. For the first 90 days, you will be in office; afterward, you may negotiate one day/week to work from home.

We are not considering remote applicants at this time. Proof of Covid vaccination is required.

Who you are

As a Manager, you will be expected to model the best characteristics of our Implementation Team, which include:

• You learn quickly and grasp information efficiently, helping others see patterns and understandings.
• You seek to understand the "why" behind decisions to better assist others.
• You communicate clearly and efficiently, producing polished and effective written materials.
• You utilize tools in real-time to enhance shared understanding during meetings and discussions.
• You are highly organized, realistic about timelines, and reliable in keeping promises.
• You enjoy working with people, building relationships, and facilitating effective meetings.
• You are a lifelong learner, constantly seeking ways to improve professionally.

About Heuristic Solutions

Heuristic Solutions is a technology consulting firm founded in 1996, headquartered in Arlington, VA. We pioneer innovative problem-solving and value diversity and fresh contributions.

Our flagship platform, LearningBuilder, is used by over 1,000,000 credentialed practitioners for managing their credentials.

Come join us!

Requirements

Project Manager Requirements and Qualifications

To succeed, you’ll need the following background:

• Proven success managing diverse, complex projects and coaching teams;
• Solid foundation in business analysis, including workflow diagrams, data dictionaries, and requirements specifications;
• Exceptional writing skills for clear, concise, and effective communication;
• Experience in software implementation and adapting existing software to new uses;
• Technical self-sufficiency to operate across knowledge, project, and document management systems.

Preferred qualifications include experience in the credentialing community, knowledge of adult learning principles, and industry thought leadership.

This is a management track position; please specify if interested in management in your application.

We encourage candidates with a Liberal Arts degree to apply.

Our recruiting efforts are limited to the Washington Metropolitan region.

Salary Range: $110K - $145K, depending on experience.

Benefits

Parking, 401k, health insurance, paid time off, office dog.