Technical Project Manager II

Akamai Technologies, Inc.; Saint Paul (MN); On-site; USD 101,000 - 181,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Company holidays

Paid vacation (PTO)

Sick time

Parental leave

Employee assistance program

Job summary

Akamai Technologies, Inc. is seeking a Technical Project Manager II to manage end-to-end customer engagements across Akamai security, media, and performance solutions.

You will act as a trusted advisor from pre-sales through integration and performance, coordinating the integrated account team and building strong customer relationships across industries. Successful candidates will have customer-facing IT project experience, strong communication, and a solid understanding of network and security

Qualifications

• 5+ years in a customer-facing IT role or equivalent.
• Bachelor's degree in Computer Science or related field.
• Experience managing and delivering technical customer projects.
• Understanding of network, web performance, and application/network security technologies.
• Ability to manage multiple priorities and build trusting relationships with customers.

Responsibilities

• Advocate best practices during product implementation and relay customer feedback to the Product team.
• Serve as central contact for customers and lead the integrated account team.
• Collaborate with business to ensure integration efficiency and high-quality service.
• Identify service enhancements and potential problems to improve service quality.
• Communicate with stakeholders to share information and deliverables.

Skills

Customer-facing experience

Project management

Technical expertise

Communication skills

Multi-priority management

Networking/web security knowledge

Education

Bachelor's degree in Computer Science or related field

Job description

Do you relish the prospect of providing end to end support across multiple product suites?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our prestigious Professional Services team

Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to improve for our customers and team.

Become a trusted advisor

As a Technical Project Manager, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact environment you'll be project managing, problem-solving and building close relationships with customers across many industries.

As a Technical Project Manager II, you will be responsible for:

• Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
• Being the central point of contact for customers and leading the integrated account team delivering customer success
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Do what you love

To be successful in this role you will:

• 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent
• Demonstrate experience in a customer-facing role within the information technology industry
• Show some experience of managing and delivering technical customer projects successfully
• Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies
• Demonstrate experience in managing multiple priorities
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $100,700 - $181,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an affirmative action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.