Technical Program Manager, Software Operations

Sonos, Inc.; Boston (MA); Hybrid; USD 118,000 - 147,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Open Time Off policy

Sick time on hire

Paid holidays

Disability, Life, and AD&D Insurance

Voluntary benefits

Mental health benefits

Employee discount

Sonos Radio HD

Job summary

Sonos is seeking a seasoned professional to enhance how software teams work by designing and refining processes, workflows, and operational systems. You will help build an AI-enabled lifecycle, leverage automation and APIs, and establish metrics to improve productivity, quality, and organizational health.

You will partner with engineers and technical leaders to implement scalable solutions, define planning and execution mechanisms for multiple teams, and translate data-driven insights into

Qualifications

• 4-7 years of experience in software engineering or related roles focused on improving how software teams work.
• Experience designing and improving processes, workflows, tools, or operating systems—not just administering established ones.
• Hands-on experience with engineering tools (Jira, Confluence, GitHub, CI/CD) and cloud services.
• Practical experience using AI tools in your work and interest in applying AI to engineering workflows.
• Experience using data and metrics to understand problems, evaluate improvements, and drive decisions.
• Ability to work with engineers and technical leaders and communicate across audiences.
• Must be able to work from the office 3 days per week.
• Must live within commuting distance of Boston office.

Responsibilities

• Design, build, and improve processes, workflows, tools, and operating mechanisms across the Sonos software development organization.
• Help build an AI-enabled software development lifecycle with AI agents, automation, APIs, and deterministic workflows.
• Develop engineering metrics and feedback systems to measure productivity, quality, flow, and health.
• Define and operate planning and execution mechanisms for multiple autonomous teams in a shared model.
• Identify bottlenecks, implement improvements, and measure outcomes with engineering teams.
• Turn complex processes into scalable systems requiring less constant coordination.
• Use data to evaluate changes and communicate findings to stakeholders.
• Contribute to road-mapping, work-tracking, and capacity-planning systems.

Skills

Software engineering

AI tools

Data-driven decisions

Cross-functional collaboration

Tools

Jira

Confluence

GitHub

CI/CD platforms

Cloud services

Job description

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Boston office location and should expect to be in office 3 days a week.

What You’ll Do

• Design, build, and continuously improve the processes, workflows, tools, and operating mechanisms used across the Sonos software development organization.
• Help build an AI-enabled software development lifecycle, using AI agents, automation, APIs, and deterministic workflows to reduce manual work and make engineering processes easier to use.
• Develop engineering metrics and feedback systems that help teams understand developer productivity, quality, flow, predictability, and organizational health.
• Help define and operate the planning and execution mechanisms that allow multiple autonomous software teams and programs to work effectively within a shared development model.
• Work directly with engineering teams to identify friction and bottlenecks, understand root causes, implement improvements, and measure outcomes.
• Turn complex or manual organizational processes into scalable systems that teams can use without requiring constant coordination or facilitation.
• Use data to evaluate the effectiveness of operational changes and communicate findings to technical and non‑technical stakeholders.
• Contribute to the road‑mapping, work‑tracking, and capacity‑planning systems that enable better investment and execution decisions.

What You’ll Need

Basic Qualifications

• 4-7 years of experience in software engineering, software operations, developer productivity, technical program management, product operations, platform engineering, or a similar role focused on improving how software teams work.
• Experience designing and improving processes, workflows, tools, or operating systems — not just administering established ones.
• Hands‑on experience with software development tools such as Jira, Confluence, GitHub, CI/CD platforms, cloud services, or similar engineering systems.
• Practical experience using AI tools in your work and an interest in applying AI and automation to engineering workflows.
• Experience using data and metrics to understand problems, evaluate improvements, and drive decisions.
• Ability to work effectively with engineers and technical leaders while communicating clearly across technical and non‑technical audiences.
• Qualified applicants must be able to work from the office 3 days per week.
• Qualified applicants must live within commuting distance of our Boston office location and should expect to be in office 3 days a week.

Preferred Qualifications

• Experience building workflow automation, API integrations, scripts, AI agents, or other internal productivity tools.
• Familiarity with Python, SQL, JavaScript, or another scripting or programming language.
• Experience with AI‑assisted software development tools such as Claude Code, GitHub Copilot, Cursor, or similar platforms.
• Familiarity with engineering effectiveness frameworks and metrics such as DORA, SPACE, flow metrics, developer experience metrics, or software quality measures.
• Experience with Agile software development, CI/CD, DevSecOps, and modern software delivery practices.
• Experience administering or configuring Jira, Jira Product Discovery, Confluence, GitHub, Jenkins, AWS, or similar engineering platforms.
• Experience working across a large or complex software engineering organization.
• Experience with consumer software, embedded software, or connected‑device development.

Inclusion: Research shows that some candidates may not apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we still strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for us in the country of role posting, both now and in the future.

The base pay range for this role based off geographic location is:

$118,000 and $146,900

The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high‑cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well‑being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance
• A 401(k) plan with company matching and immediate vesting
• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure‑based vacation accruals required
• 80 hours of sick time upon hire, refreshed annually
• Up to 12 paid holidays per calendar year
• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short‑and‑long‑term disability for your own medical condition
• Company‑paid Disability, Life, and AD&D Insurance
• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
• Mental health benefits to support your holistic well‑being
• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.