Technical Program Manager III, Quality Closed Loop Learning

Google; New York (NY); On-site; USD 163,000 - 236,000; Full time

Benefits offered by this job

Health, dental, vision, life and DIS/P

401(k) with company match

Paid Time Off: 20 days per year

Sick Time: 40 hours/year

Maternity Leave: 28-30 weeks

Baby Bonding Leave: 18 weeks

Holidays: 13 paid days

Job summary

Google is seeking a Technical Program Manager III for the Quality Closed Loop Learning team. You will lead multi-disciplinary programs, plan requirements with stakeholders, and communicate tradeoffs to executives while guiding data center projects from design through operations.

The role emphasizes deploying Closed-Loop Learning across project lifecycles, managing field issues, and minimizing disruptions to optimize costs in global data centers.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial or related field or equivalent experience.
• 5 years of program management experience.
• 5 years with technical teams on data center projects.
• 5 years in technical project management or customer-facing roles.
• Experience developing quality metrics.

Responsibilities

• Deploy end-to-end from product design to site planning and handover.
• Establish relationships with process owners to drive preventative actions and a culture of continuous improvement.
• Train teams in Closed-Loop Learning sessions and capture lessons learned.
• Identify gaps and standardize scalable business processes with metrics.
• Help the organization deliver capacity with lower CoPQ and total cost of ownership.

Skills

Program management

Mentoring

Quality metrics

Customer-facing

Data center experience

Education

Bachelor’s degree in a related technical field

Tools

Google Workspace

BigQuery

Job description

Technical Program Manager III, Quality Closed Loop Learning

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corporate_fare Google place Sunnyvale, CA, USA; Atlanta, GA, USA; +4 more; +3 more

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XIn accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance

• Retirement Benefits: 401(k) with company match

• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment

• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance

• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks

• Baby Bonding Leave: 18 weeks

• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Midlothian, TX, USA; Kirkland, WA, USA; New York, NY, USA .

Minimum qualifications:

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, a related technical field or equivalent practical experience.

• 5 years of experience in program management.

• 5 years of experience with technical teams responsible for project management, engineering, and construction of data centers.

• 5 years of experience in technical project management, a customer-facing role at a technology company, or process improvement.

• Experience working with and developing quality metrics.

Preferred qualifications:

• 5 years of experience managing cross-functional or cross-team projects.

• Experience in a continuous improvement role with knowledge of Six Sigma or Lean methodologies. Ability to build and maintain relationships with key stakeholders and strong leadership and management skills.

• Experience assessing manufacturing processes through the use of Process Failure Mode Effects Analysis (PFMEA), process monitors, capability analysis, root cause analysis, and design of experiments.

• Comfortable with using Google Workspace, BigQuery, software tools and applications.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You’re equally comfortable explaining your team’s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

In this role, you will drive continuous improvement and enhance field data center delivery performance by deploying Closed-Loop Learning (CLL) across project life-cycles. You will manage field issues, elevate risks, implement preventative actions, and train stakeholders to minimize project disruptions and optimize costs.

To design, build, and operate a fact-based quality management system that provides predictable quality and a closed loop learning culture from design through operations for our global data centers.

The E2E Closed Loop Learning team enables efficient project delivery at a reduced Cost of Poor Quality (CoPQ) by providing program support, facilitating lessons learned, and by effectively institutionalizing Closed Loop Learning across Google Data Centers (GDC).

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $163000 – $236000 (USD) + 15% bonus target + equity + benefits

Learn more aboutbenefits at Google .

Responsibilities

• Deploy end-to-end from product design to site planning/construction through to facility handover.

• Establish relationships with all process owners and stakeholders to drive effective and timely implementation of preventative actions; and create a culture of quality focused on continuous improvement and closed loop learning.

• Provision training and facilitation of CLL sessions to project site teams to ensure that lessons learned are captured comprehensively and value add to our organization.

• Proactively identify gaps in the business processes, standardized solutions from improvement actions to formalize into scalable business processes, and metrics for monitoring.

• Ensure that the overall program is effective and help our organization deliver capacity with lower CoPQ and TCO.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google’sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle’s EEO Policy https://www.google.com/about/careers/applications/eeo/ ,Know your rights: workplace discrimination is illegal https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf ,Belonging at Google https://about.google/belonging/ , andHow we hire https://careers.google.com/how-we-hire/ .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form https://goo.gl/forms/aBt6Pu71i1kzpLHe2 .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.