Technical Program Manager II, Production Change Management, Data Center

Google; Sunnyvale (CA); On-site; USD 138,000 - 197,000; Full time

Job summary

Google Sunnyvale is seeking a Technical Program Manager II to lead Production Change Management for Data Center operations. You will manage risk, plan requirements, and coordinate across engineering, data center, and operations teams to ensure high-quality change requests are submitted and tracked.

Strong communication and mentoring skills are essential. This role sits within the Data Center Operations group, focusing on global processes, training, and templates to improve change management.

Qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.
• Experience with data center power and cooling infrastructure.
• Experience with change management software, managing maintenance freezes, and network architectures.

Responsibilities

• Be responsible for the risk analysis of all production change requests covering infrastructure maintenance activities.
• Be point of contact for issues, questions and escalations related to data center Operations production change requests.
• Ensure effective templates, site pages, and training material exists for everything related to Data Center Operations production change requests.
• Collaborate with data center Engineering, SRE and Software Engineering teams to improve workflows, identify risk, and automate where possible.
• Identify, communicate, and collaborate with stakeholders to drive impact and mutual goals.

Skills

Program management

Mentoring

Risk analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

Change management software

Network architectures

Workflow automation

Google internal network tools

Job description

Technical Program Manager II, Production Change Management, Data Center

Google

Sunnyvale, CA, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.
• Experience with data center power and cooling infrastructure.
• Experience with change management software, managing maintenance freezes, and network architectures.

Preferred qualifications:

• 3 years of experience in critical data center operations or similar mission critical experience.
• 2 years of experience managing cross-functional or cross-team projects.
• Experience managing global programs and policy development within a technical environment.
• Experience designing and delivering technical training programs to large audiences and public speaking skills.
• Proficiency with Google internal network tools.
• Ability to travel 15% of the time.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The Data Center Incidents and Availability (DCIA) Team maximizes post facility ready (FR) uptime by identifying risk proactively and preventing incidents before they happen. Developing global standardized programs to provide all operational personnel the capability to reduce the impact of infrastructure events. Delivering high-quality postmortems to minimize the chance of incident recurrence. Measuring performance and producing high-quality reports.

As a Data Center Operations Production Change Management Program Manager, you will be responsible for everything related to data center production change requests. You will be tasked with ensuring the Global Data Center Operations team has the tools, templates and training required to submit these requests in a high-quality manner. This means that these requests precisely represent the impact and risk placed on production equipment when conducting power or cooling related activities during facility construction and maintenance.

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $138000 - $197000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Be responsible for the risk analysis of all of the production change requests covering infrastructure maintenance activities that the Global Data Center Operations teams conduct on a daily basis.
• Be point of contact for all issues, questions and escalations related to data center Operations production change requests, including tooling, processes, and templates.
• Be responsible for ensuring effective templates, site pages, and training material exists for everything related to Data Center Operations production change requests.
• Work closely with data center Engineering, Site Reliability Engineering (SRE) and Software Engineering teams to improve workflows (through automation as much as possible) so that risk to the business is better identified when we conduct maintenance on our data center infrastructure.
• Identify, communicate, and collaborate with relevant stakeholders within one or more teams to drive impact and work toward mutual goals.

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