Technical Program Manager, Forward Deployed Engineering

US Health Partners, LLC; San Francisco, New York, Seattle (CA, NY, WA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Medical coverage

Flexible PTO

Parental leave

401(k)

Exposure to ML startups

Job summary

Baseten is seeking a Forward Deployed Engineering TPM to own operating rhythms and drive cross-team initiatives for our largest customers. You will coordinate with Sales, SA, Product, and engineering to ensure reliable delivery of complex AI platform projects at scale.

You will shape how a new engineering function operates in the AI industry, balancing customer needs with platform reliability, and maintaining clear communications with executives and engineers alike.

Qualifications

• 5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs.
• Technical depth: ML Infra systems, Kubernetes, GPUs and distributed systems; experience with LLM inference is a strong plus.
• You’ve run programs across many teams at once and kept them moving without formal authority.
• Calm in the middle of an escalation: structure to chaos and close the loop.
• You write clearly and concisely, for engineers and for execs.
• High ownership, and you’d rather fix the process than work around it.
• Nice-to-haves: experience on AI/ML Infra stack; background in solutions engineering, SRE or forward-deployed teams.

Responsibilities

• Run the priority account cadence. Own the operating rhythm for top accounts with leadership reviews to avoid escalations.
• Make the bridges work. Connect SA, Sales, Product, engineering, capacity and on-call with clear owners, cadence and SLAs.
• Drive cross-team programs for largest customers: multi-team capacity rollouts, migrations and large launches.
• Reduce toil and protect platform time by tracking incidents, routing changes and identifying biggest blockers.
• Own the metrics: build and report a scorecard on account health, response times, toil and team health.
• Help scale the team: enablement, certification, hiring operations with Recruiting.

Skills

TPM experience

ML Infra

Kubernetes

GPUs

LLM inference

Cross-team programs

Clear communication

Ownership

Tools

Kubernetes

GPUs

Job description

ABOUT BASETEN

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take on the hardest inference problems for our most strategic customers: novel architectures, extreme scale, tight latency budgets. Then we turn those solutions into a platform no one can match.

We’re scaling the team quickly. We need someone to build the operating system that lets a fast-growing team of engineers stay focused on hard problems instead of coordination.

This is a high-visibility role with direct exposure to our largest customers and to company leadership. You’ll shape how a new kind of engineering team operates in the AI industry.

RESPONSIBILITIES

• Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account list itself with Sales leadership. Goal: zero surprise escalations to our execs.
• Make the bridges work. Our FDE team connects to SA and Sales, Product, engineering (inference, infra), capacity and on-call. You’ll make sure each connection has a clear owner, cadence and SLA, with no hand-offs falling through the cracks:
  • Account transitions between solution architect and FDE, with exit criteria and runbooks
  • Non-P0 escalations to engineering teams, tracked and burned down weekly
  • Customer patterns and gaps flowing into the product roadmap
• Drive cross-team programs for our largest customers. Coordinate multi-team efforts such as dedicated-capacity rollouts, cluster migrations, capacity reservations and large customer launches. Bring together various teams so these run on a plan, not on heroics.
• Reduce toil and protect platform time. Track where engineering time goes: incidents another team owns, manual routing and config changes, after-hours pages. Work with engineering leads to remove the biggest sources of obstacles, so FDEs keep 30% of their time for shaping the platform.
• Own the metrics. Build and report the metrics scorecard (account health, response times, toil, load per engineer, team health) to leadership.
• Help us scale the team. Drive programs like new-hire enablement and certification, account load balancing, and run book coverage. Partner with Recruiting on hiring operations as we grow.
• Manage risk and dependencies. Maintain a clear-eyed view of cross-team dependencies and risks; surface them early, drive mitigation, and keep leadership informed with honest, signal-rich updates.
• Communicate up, down, and across. Translate between deeply technical teams and senior leadership. Run effective program reviews and write the kind of crisp statuses that let busy people make fast decisions.

REQUIREMENTS

• 5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
• Technical depth: you’re comfortable with ML Infra systems, Kubernetes, GPUs and distributed systems, and can follow an incident channel or a design doc without a translator. Experience with LLM inference is a strong plus.
• You’ve run programs across many teams at once and kept them moving without formal authority
• Calm in the middle of an escalation: you bring structure to chaos and close the loop
• You write clearly and concisely, for engineers and for execs
• High ownership, and you’d rather fix the process than work around it

NICE-TO-HAVES

• Experience working on AI / ML Infra stack.
• Background in solutions engineering, SRE or forward-deployed teams

WHAT SUCCESS LOOKS LIKE

• In your first few months, you'll have taken ownership of one or more in-flight programs, established the operating rhythm they were missing, and built the trust that makes teams want you in the room.
• Within a year, the programs you run are the ones leadership doesn't worry about, because the structure is clear, the risks are visible early, and the follow-ups always close.

BENEFITS

• Competitive compensation, including meaningful equity
• (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
• Paid parental leave
• Fertility and family-building stipend through Carrot
• (U.S. only) Company-facilitated 401(k)
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).