Technical Program Manager-FIA

Manulife group; Boston, Northern (MA, KY); On-site; USD 92,000 - 160,000; Full time

Job summary

John Hancock Life Insurance Company (U.S.A.) is seeking a Technical Program Manager to lead strategic initiatives in health and wellness technology. The role partners with cross-functional teams to deliver measurable outcomes, overseeing technology delivery and program governance from planning through implementation.

The ideal candidate has 3–5 years of TPM experience in life insurance, strong collaboration skills, and the ability to manage complex initiatives in a dynamic environment.

Qualifications

• 3–5 years of technical program management experience.
• 3+ years delivering technology solutions in life insurance, especially New Business/Underwriting.
• Experience with Agile metrics, Scrum and SDLC.
• Understanding of regulatory and compliance considerations in insurance.
• Experience with APIs, data pipelines, and integration in regulated environments.

Responsibilities

• Oversee end-to-end SDLC for initiatives supporting John Hancock Insurance priorities.
• Lead delivery, ensuring scope, budget, schedule, and readiness meet commitments.
• Apply software engineering knowledge to support delivery strategies.
• Provide cross-functional leadership and align product architecture.
• Identify and mitigate technical risks with stakeholders to create value.
• Foster an inclusive culture and drive collaboration across teams.

Skills

TPM experience

Life insurance domain

Agile & SDLC

Regulatory compliance

APIs & data pipelines

Stakeholder management

Job description

The Technical Program Manager (TPM) leads the end-to-end delivery and ongoing optimization of strategic technology initiatives across New Business and Underwriting. This role partners with business leaders, product owners, underwriters, operations, architecture, engineering, data, quality engineering, risk, and external vendors to translate business priorities into executable roadmaps. The TPM coordinates delivery across the application journey, from intake and evidence collection through risk assessment, case management, decisioning, policy issuance, and delivery.

The TPM is accountable for integrated planning, scope and dependency management, financial oversight, testing, release readiness, and stakeholder communication. The successful candidate will help ensure solutions are delivered on schedule and within budget while meeting security, regulatory, operational, and customer commitments. Success in this role will contribute to improved producer and customer experiences, faster cycle times, increased straight-through processing, high-quality underwriting decisions, and reduced operational friction.

Position Responsibilities:

Initiative management:

Oversee the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.

Initiative Delivery:

Lead and remain accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation. Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments.

Technical expertise:

Apply knowledge of software engineering and technology to support technology strategies and enable effective software delivery.

Cross-functional leadership:

Provide cross-functional leadership, build alignment on product architecture, and coordinate requests with IT service areas to support successful delivery.

Technical risk management:

Identify and mitigate technical risks that could affect initiative success. Partner with the Business Initiative Lead to define schedules, milestones, goals, and scope, incorporating technology components, solution options, feasibility, and delivery considerations to create value.

People & Culture:

Foster an inclusive culture of innovation and collaboration while actively promoting alignment and productivity across the team.

Required Qualifications:

• 3-5 years of technical program management experience in a related field.
• 3+ years of experience delivering technology solutions in the life insurance industry, with direct exposure to New Business and Underwriting required; exposure to downstream capabilities is preferred.
• Familiarity with life insurance regulatory and business concepts, including the operational cadence of product changes and their impacts on New Business operations and Underwriting.
• Project or initiative management skills, with proficiency in relevant software tools and methodologies, including Agile and the Software Development Life Cycle (SDLC).
• Understanding of Agile metrics, Scrum, and similar Agile methodologies used to track progress, assess team performance, and identify opportunities for improvement.
• Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.
• Demonstrated experience delivering complex, large-scale IT solutions, including modernization and integration work involving APIs and data pipelines in regulated environments.
• Working knowledge of insurance regulatory and compliance considerations, with the ability to partner with Compliance and Legal teams to ensure appropriate controls and evidence are in place.
• Experience with test governance, including test-driven development (TDD), parallel testing, defect triage with business subject matter experts, and sign-off processes.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively with peers and leaders.
• Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term priorities, long-term objectives, and trade-offs.
• Adaptability and resilience, with the ability to work effectively in a dynamic, fast-paced environment.

Preferred Qualifications:

• Excellent organizational and problem-solving skills, with the ability to navigate competing perspectives constructively.
• Ability to influence outcomes and execute work without direct authority over resources.
• Strong verbal and written communication skills, including the ability to articulate a technical vision and translate desired outcomes into practical options and execution plans.
• Confidence leading communications and delivering presentations to senior leaders, sponsors, and stakeholders on business cases and roadmaps.
• A commitment to continuous learning, including learning from both successes and setbacks and remaining open to change and improvement.
• Ability to work effectively through ambiguity and bring clarity to situations, decisions, and expected outcomes.
• Experience partnering with Marketing and Distribution teams to translate product and regulatory requirements into technology deliverables with clear acceptance criteria and traceability.
• Ability to design and manage integrations across a technology ecosystem, including product and rate data sources, rules engines, document generation, e-signature, CRM or portal solutions, and case management systems. Experience should include API contracts, versioning, and backward compatibility.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD The Technical Program Manager (TPM) leads the end-to-end delivery and ongoing optimization of strategic technology initiatives across New Business and Underwriting. This role partners with business leaders, product owners, underwriters, operations, architecture, engineering, data, quality engineering, risk, and external vendors to translate business priorities into executable roadmaps. The TPM coordinates delivery across the application journey, from intake and evidence collection through risk assessment, case management, decisioning, policy issuance, and delivery.

The TPM is accountable for integrated planning, scope and dependency management, financial oversight, testing, release readiness, and stakeholder communication. The successful candidate will help ensure solutions are delivered on schedule and within budget while meeting security, regulatory, operational, and customer commitments. Success in this role will contribute to improved producer and customer experiences, faster cycle times, increased straight-through processing, high-quality underwriting decisions, and reduced operational friction.

Position Responsibilities:

Initiative management:

Oversee the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.

Initiative Delivery:

Lead and remain accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation. Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments.

Technical expertise:

Apply knowledge of software engineering and technology to support technology strategies and enable effective software delivery.

Cross-functional leadership:

Provide cross-functional leadership, build alignment on product architecture, and coordinate requests with IT service areas to support successful delivery.

Technical risk management:

Identify and mitigate technical risks that could affect initiative success. Partner with the Business Initiative Lead to define schedules, milestones, goals, and scope, incorporating technology components, solution options, feasibility, and delivery considerations to create value.

People & Culture:

Foster an inclusive culture of innovation and collaboration while actively promoting alignment and productivity across the team.

Required Qualifications:

• 3-5 years of technical program management experience in a related field.
• 3+ years of experience delivering technology solutions in the life insurance industry, with direct exposure to New Business and Underwriting required; exposure to downstream capabilities is preferred.
• Familiarity with life insurance regulatory and business concepts, including the operational cadence of product changes and their impacts on New Business operations and Underwriting.
• Project or initiative management skills, with proficiency in relevant software tools and methodologies, including Agile and the Software Development Life Cycle (SDLC).
• Understanding of Agile metrics, Scrum, and similar Agile methodologies used to track progress, assess team performance, and identify opportunities for improvement.
• Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.
• Demonstrated experience delivering complex, large-scale IT solutions, including modernization and integration work involving APIs and data pipelines in regulated environments.
• Working knowledge of insurance regulatory and compliance considerations, with the ability to partner with Compliance and Legal teams to ensure appropriate controls and evidence are in place.
• Experience with test governance, including test-driven development (TDD), parallel testing, defect triage with business subject matter experts, and sign-off processes.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively with peers and leaders.
• Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term priorities, long-term objectives, and trade-offs.
• Adaptability and resilience, with the ability to work effectively in a dynamic, fast-paced environment.

Preferred Qualifications:

• Excellent organizational and problem-solving skills, with the ability to navigate competing perspectives constructively.
• Ability to influence outcomes and execute work without direct authority over resources.
• Strong verbal and written communication skills, including the ability to articulate a technical vision and translate desired outcomes into practical options and execution plans.
• Confidence leading communications and delivering presentations to senior leaders, sponsors, and stakeholders on business cases and roadmaps.
• A commitment to continuous learning, including learning from both successes and setbacks and remaining open to change and improvement.
• Ability to work effectively through ambiguity and bring clarity to situations, decisions, and expected outcomes.
• Experience partnering with Marketing and Distribution teams to translate product and regulatory requirements into technology deliverables with clear acceptance criteria and traceability.
• Ability to design and manage integrations across a technology ecosystem, including product and rate data sources, rules engines, document generation, e-signature, CRM or portal solutions, and case management systems. Experience should include API contracts, versioning, and backward compatibility.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail] までご連絡をお願いします。

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to personal information collection statement . Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We are seeking a Technical Program Manager to lead strategic initiatives in health and wellness technology, partnering with cross-functional teams to deliver impactful solutions. Oversee technology delivery, manage initiatives from planning to implementation, and ensure measurable outcomes. Ideal for candidates with technical program management expertise and experience in the life insurance or health, wellness sectors. Seeking a Senior Technical Program Manager to lead strategic AI and Sales Enablement initiatives, coordinating cross-functional teams to deliver technology solutions for insurance distribution. Oversee the full software development lifecycle and drive adoption of We are expanding our team: As a Technical Program Manager – Strategic Initiatives, you will lead integrated technology solutions across John Hancock Insurance, driving product enablement and policy administration. This role requires expertise in technical program management and experience in the life & annuity insurance sector. We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.